Manager, Project Manager- Customer Identity
The Step-Up Authentication team within Customer Identity provides scalable, reliable, simple and compliant identity experiences for partners who integrate with our identity platform, enabling speed to market for secure and seamless identity workflows.
About the Role:
This is an individual contributor (IC) role within Customer Identity. In this role, you will drive program tracking and support partner onboarding and execution across the Identity Platform. In this role, you will:
- Coordinate and drive the day-to-day operational processes of Smart Step-Up, tracking partner milestones across intake, development, testing, and launch to ensure a seamless delivery experience.
- Maintain traceability inside and outside of CI, managing operational status updates, milestone tracking, and execution metrics to support roadmap commitments.
- Field inbound requests and inquiries from LOB partners, serving as an expert consultant to help them understand which identity solutions and integration patterns are most appropriate for their use case.
- Collaborate with product and tech partners to align designs across domains on implementation plans, which may include feature enhancements on behalf of our partner.
- Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards with a platform mindset.
- Partner with Architecture and Engineering on release planning and sprint tracking, ensuring partner readiness aligns with deployment schedules.
Basic Qualifications
- Bachelor’s degree or military experience
- At least 4 Years of Process or Project Management experience
Preferred Qualifications
- PMP Certification
- Masters degree or MBA
- Basic proficiency in Google Workspaceor comparable PM systems
- 5+ years of experience of process or project management
- Experience in financial services or highly regulated industry
- Experience building governance frameworks and dashboards
- Experience managing complex, cross-functional initiatives in regulated environments
- At least 2 years of experience in stakeholder management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $151,900 - $173,400 for Manager, Project ManagementNew York, NY: $165,700 - $189,200 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
