Manager, Project Manager, Consumer Intelligence

Role Summary:

CI’s Customer Experience Management Program (CEMP) is seeking a highly motivated strategic thinker with the ability to quickly put structure in place to manage project delivery and well-managed operations in an evolving environment. Strong leadership and communication skills, attention to detail, and the ability to adapt to a dynamic, agile environment are essential to succeeding in this role.

What you’ll do:

Research management: Lead CEMP’s research operations in developing and delivering new research and surveys to capture customer feedback at important moments in the customer journey.

Project delivery and execution: Lead and manage multiple complex projects to support team strategic initiatives; develop and maintain business requirements and delivery execution plans; track progress against timelines and risks to delivery; develop comprehensive communication strategies to keep stakeholders informed

Stakeholder management: Have a constant pulse of the current state of affairs for their scope. Independently connect with relevant stakeholders to set expectations, remove blockers, etc. Lead delivery prep meetings across our team (including tech, line-of-business partners, and vendor partners.

Steward of documentation: Create structure for defining, executing, and maintaining system documentation that are representative of processes.

Steward of well managed processes: Track & champion well managed processes as well as gathering, storing, & organizing documentation for partners

As a project manager on this team, you will need:

• Exceptional communication and collaboration skills - organizing & facilitating meetings, distributing follow-ups, developing slide presentations, etc.
• Excellent problem solving and influencing skills and the ability to cut through ambiguity to bring sense and structure to a problem and define the path forward
• A quantitative approach to problem solving and a collaborative approach to implementing holistic solutions; a systems thinker
• A deep focus on execution, follow-through, accountability, and results, with a forward-lean on taking proactive ownership
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Exceptional organizational and documentation skills, with the ability to create structure from scratch and clearly document and communicate that structure to team and partners
• A strong technical background (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
• The ability to simplify the technically complex and drive well-educated decisions across partner teams
• Highly tuned emotional intelligence, strong listening, and deep seated empathy for teams and partners

Basic Qualifications:

• Bachelors degree or Military experience
• At least six years experience in Process or Project Management

Preferred Qualifications:

• 1+ year of people management experience
• PMP, Lean, Agile or Six Sigma certification
• Familiarity with SQL and Jira
• Strong written and verbal communication skills
• Work experience achieving results with complex projects
• Background in market research and survey design

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.