Qualifications
Responsibilities
Benefits
Who You Are: (Job Summary)
The Manager, Project Management 6 Community Engagement leads the planning and execution of complex, crossadfunctional programs that advance QTS 27s community engagement strategy across multiple markets. This role manages longadterm, highadimpact programs composed of multiple interdependent projects, ensuring alignment with business objectives while maintaining operational continuity during change.
Reporting to the VP of Community Engagement, the role partners closely with Government Relations & External Affairs and crossadfunctional teams including Utility, Marketing, Sustainability, Development, and PreadDevelopment. The Manager establishes scalable frameworks, governance, and metrics that guide when and how QTS engages communities and partners where it builds and operates.
This position requires strong program and change management capability, the ability to influence across and up the organization, and accountability for budgets, resources, risk mitigation, and delivery quality. Success in the role depends on sound judgment, comfort with ambiguity, and the ability to create structure, consistency, and measurable impact in dynamic environments.
What You Will Do: (Job Responsibilities)
Program & Framework Leadership
Design and implement an enterprise community engagement framework that defines when, how, and why QTS engages communities and partners across markets.
Lead complex, crossadfunctional programs spanning multiple projects, business cycles, and geographies.
Establish governance, standards, and operating rhythms to ensure consistency, quality, and scalability.
Serve as the single point of accountability for assigned programs, ensuring on time, on budget, high-quality delivery.
Change Management & Operational Excellence
Lead program conversion and business change while maintaining operational continuity.
Streamline workflows, optimize resource allocation, and embed program management best practices.
Partner cross functionally to implement tools and solve complex, ambiguous challenges requiring senior judgment.
Stakeholder Partnership & Influence
Partner with executive sponsors and senior leaders to define program goals, scope, timelines, and funding.
Collaborate closely with Community Engagement leadership and crossadfunctional partners across Utility, Marketing, Sustainability, Development, and PreadDevelopment.
Influence up, across, and down the organization to secure alignment, resources, and adoption.
Represent QTS Community Engagement publicly, articulating mission, values, and long-term community commitments.
Team & Vendor Leadership
Lead, develop, and performanceadmanage a team of Project Managers delivering multiadproject programs.
Oversee crossadfunctional teams, vendors, and partners to ensure commitments are met on time and on budget.
Manage vendor relationships, contracts, and performance to ensure quality and cost control.
Measurement, Reporting & Risk Management
Define success with metrics and reporting frameworks to track adoption, effectiveness, and impact.
Provide regular, actionable updates to senior leadership.
Identify, monitor, and mitigate program and project risks.
Community Engagement Execution
Enable a scalable playbook of engagement activities, including events, volunteerism, tours, workforce development, and communications.
Analyze community and partner feedback to evolve strategies and improve outcomes.
Support onadsite engagement activities as needed and perform other related duties.
Other duties as assigned.
What You Will Need to Be Successful: (Required Qualifications, Education, Experience, Certifications)
Bachelor 27s degree in business, finance, operations, or a related field.
7 610 years of progressive experience in program/project management, operations, or process improvement, including:
5+ years leading complex, crossadfunctional projects or programs in a matrixed environment.
2+ years of people leadership, with demonstrated success delivering results through others.
Proven experience managing multiadproject programs involving significant business change.
Demonstrated ability to set priorities, meet deadlines, and deliver highadquality outcomes across competing demands.
Experience developing and managing program budgets, including forecasting and financial discipline.
Strong stakeholder engagement and influence skills, including partnership with senior leaders in a matrixed environment.
Proven ability to lead integrated teams across internal, external, business, and technology partners, including oversight of delegated work.
Experience managing vendors and contracts, including performance and serviceadlevel accountability.
Advanced analytical, strategic, and problemadsolving skills with a dataaddriven approach to decisionadmaking.
Preferred:
Master 27s degree in business, finance, operations, or a related field.
Experience developing business cases, including cost/benefit analysis, NPV, and current/futureadstate assessments.
Prior experience leading programs across multiple geographies or business cycles.
Knowledge of industry best practices in community engagement, infrastructure development, or regulated environments.
PMP, Six Sigma, or equivalent project/program management certification.
Experience driving organizational change adoption at scale.
Other Key Skills: (KSAs)
Excellent oral, written, and presentation communication skills, with the ability to articulate complex topics to diverse audiences, including executives.
Demonstrated ability to navigate ambiguity, adapt to changing priorities, and create structure and clarity.
Strong time management and execution discipline, delivering results independently and through teams.
Selfadmotivated, continuous learner with the ability to quickly expand technical and interpersonal capabilities.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
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