Job Summary
• Responsible for the managing the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects. Additionally, ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements.
Essential Duties and Responsibilities
• Review & understand SOWs and project contract to determine time to deliver, allotment of available and required internal and/or third party resources to various phases of project (people and dollars)
• Responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established project management procedures using MS Project on SharePoint and project workbook
• Responsible for leading a Project Kickoff meeting among Sales, Technical engineers, Customer resources, Technical Support mgmt., Finance (as needed), Third Party resources (as needed)
• Responsible for effective communication with customer including change orders and delivery, on-site visits (as needed)
• Provide regular updates to Sr. Project manager including standard project review meetings
• Engage Finance/accounting and purchasing department personnel as need for capex purchases and/or equipment
• Review project status weekly to keep it on schedule financially, identify problem areas, and spearhead resolution
• Raise awareness immediately to management regarding potential claims or back charges or any large costs that will affect AVISPL financially on assigned projects
• Ensure that any scope, schedule, cost or change of terms are handled in accordance to stated change order procedures.
• Retain responsibility for resolving all project related issues
• Attend weekly team review of all projects and statuses and utilization. Raise any issues to management at this time for escalation
• Prepare project reports as requested by Sr. Project Manager and Program Director
• Keep accurate files and records of project status and activities via project workbook, Project Server and plan and change orders
• Maintain and develop strong relationship with customers with direct interaction with focus on improving customers' perception of service, quality, on time delivery, responsiveness, and problem solving
• Respond to communications from customers regarding problems or concerns in a timely and professional manner with by returning all phone calls or emails by the end of each business day
• Drive project results to satisfy customer requirements to increase Net Promoter Score
• Travel to various job sites required
Other duties assigned as needed
Skills and Abilities
• Able to creatively problem solve and analyze complex problems and generate solutions
• Able to deftly coordinate internal and external resources for successful project results
• Understand all revenue, cost and margin aspects of project management including percent complete accounting
• Effective communication and interaction with employees, clients and colleagues
• Troubleshoot and solve project related issues
• Understand and maintain project budgets
• Effectively manage multiple projects
• Demonstrate time management skills with attention to detail
• Understand AV system functionality and installation processes and techniques
• Understand technical and construction documents
• Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Education and/or Experience
• Experience as a Project Manager in the construction or technology industries is required
• Minimum 3-5 years' experience AV/Video Teleconferencing industry is preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Experience in management and implementation of value stream mapping of project management processes
• Demonstrated management and leadership experience
• Valid and current PMP certification is preferred
