JOB SUMMARYThis job manages the Organization's procurement operations, including all policies, processes, and systems. In this centralized role, the incumbent partners closely with functional areas (e.g., Accounts Payable, Finance, etc.) while delivering efficient and highest quality procurement operations to fulfill their needs. Works cross-functionally with category management, finance and businesses to ensure operational excellence across all procurement activities, including supplier/master data management, procurement technology, requisition approval cycle time, purchase order creation, and any KPI/SLA adherence as applicable. The incumbent leverages experience and expertise to drive productivity improvements in procurement operations and to influence partners to improve the end-to-end supply chain.
ESSENTIAL RESPONSIBILITIES- Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
- Plan, organize, staff, direct and control the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.
- Lead the team to dispatch purchase orders against the defined category strategies and executed souring projects. Team will monitor and execute the end-to-end process related to standard purchase order based P2P flow path including PO dispatch, monitoring and expediting and invoice issue resolution. In addition, responsible for any audits associated with the P2P controls identified in the documented flow paths.
- Collaborate with the Category Management team to ensure sourcing projects are implemented in the transaction system in a quality and effective manner.
- Lead the team to manage the full end-to-end implementation, monitoring and management of the service procurement process. Team manages the day-to-day activities related to supplier on-boarding, transaction management, vendor performance management and reporting, and demand fulfillment. Ensure alignment with HR on contingent labor requirements and ensure the proper deployment of all contingent labor policies and requirements.
- Develop, implement and monitor the procurement technology strategy and all projects related to system and process implementations.
- Develop metrics and KPIs to monitor the health and quality of all P2P transactions to ensure the timely delivery of services and goods, proper alignment with the Organization's commercial and contractual requirements, mitigation of risk and accurate and timely payment for goods and services.
- Responsible for compliance and quality improvements in supplier data management as a service to the Procurement organization, and will also support supplier data analytics and reporting.
- Maintain accurate vendor information in all Procurement systems and tools to support category sourcing analytics, strategies and implementation of new supply commitments as well as advanced electronic business initiatives with suppliers.
- Manage stakeholder alignment and satisfaction; develop and retain effective working relationships with business partners while providing specific direction to team members; and review relevant KPI's and identify problem areas for closer analysis and action.
- Other duties as assigned.
EDUCATIONRequired- Bachelors degree in Supply Chain Management, Business Administration/Management, Finance, Accounting, Economics, Mathematics, Marketing, or Industrial Engineering or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
SubstitutionsPreferred- Masters degree in Supply Chain Management, Business Administration/Management, Finance, Accounting, or Marketing
EXPERIENCERequired- 10 years in a procurement role
- 3 years in request-to-pay procurement operations processes
- Experience in leading cross-functional teams through successful events
PreferredLICENSES OR CERTIFICATIONSRequiredPreferred- Certified Purchasing Manager (CPM)
SKILLS- Excellent quantitative, analytical and project management skills
- Strong influencing skills that can be used to lead teams and build partnerships with internal resources and Highmark Health supply base
- Ability to champion requisition-to-pay technology and drive compliance and utilization of advanced features
- Design and implement procurement processes and systems for efficiency, scale, flexibility, and risk management
- Strategic mindset with executive presence and organizational savvy
- Self-confident with an ability to accept and respond to challenges in a positive manner
- Manages change, ambiguity, complexity and drives for results
- Strong and effective verbal and written communication skills, effectively presenting complex topics in a concise manner to audiences at various levels and in various sizes
- Broad understanding of business issues, metrics, organizational linkages and customer value
- Extensive knowledge of assessing and recommending creative and time-sensitive solutions
Language (Other than English)None
Travel Required: Indicate the % of time traveling0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING ENVIRONMENTPosition TypeOffice-Based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Occasionally
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:$102,700.00
Pay Range Maximum:$164,600.00
Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
