The Manager, Premium Food & Beverage Operations is accountable for the overall-related operational management of Premium Food & Beverage outlets and events. He/she ensures an exceptional guest experience by driving performance of supervisors and front-line team. The manager collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional customer experience, a commitment to the engagement and development of team, and achievement of business results. The Manager, Premium Food & Beverage Operations reports to the Senior Director, Premium Food & Beverage Operations.
What will you do?- Sets direction for supervisory team and front-line staff to ensure the consistency of guest experience within our suites division and all F&B products in premium F&B outlets; oversees complete event-related operations of designated areas including supervision of non-F&B event-related staff.
- Tracks sales trends and recommends adjustments to maximize departmental profitability and keep F&B offerings current; proactively identifies and implements solutions to departmental challenges; responds to service breakdowns immediately
- Coordinates daily labor activities ensures proper staffing levels are in place, assigns scheduled employees and manages breaks to foster a seamless delivery of service.
- Maintains physical inventory of food, beverage and disposable products and implements systems to mitigate waste and monitor costs; inputs inventory counts and reviews with Finance on a monthly basis.
- Collaborates with other departments to execute departmental and organizational initiatives and compliance with city and state regulations.
- Emphasis on beverage-focused initiatives, both in cocktail and wine development across all Premium outlets.
- Completes and submits payroll accurately and according to Company-specified guidelines and deadlines.
- Liaison between Premium Services division and the ground operation.
- Partners on the full-cycle recruitment, hiring and development of supervisors and front-line staff by conducting interviews, selecting candidates for hire, onboarding, providing continuous feedback and identifying on-going training and development opportunities in an effort to leverage talent.
- Conducts periodic meetings with supervisors and team leads covering Department of Health (DOH) guidelines, cleanliness initiatives, service and product changes and Company-wide communications.
- Maintains a high level of integrity and role models a positive attitude and adherence to all Company objectives and goals; ensures that all team members are engaged, upbeat, and delivering an exceptional guest experience.
- Supervision of Premium F&B Operations Supervisors.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed? - 5-8 years of Food & Beverage management experience, to include oversight of fine dining and catering/suites
- within an entertainment venue or hotel.
- Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
- Proficiency in Point of Sale (POS), purchasing and inventory systems.
- POS software preferred.
- Experience managing budgets and resource allocations.
- Successful track record measuring customer satisfaction and loyalty and recommending/ tracking improvements.
- Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship.
- Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.
- Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
- Demonstrated experience coaching, mentoring, and developing staff and ability to monitor performance and to hold team accountable for outcomes.
- Proactive self-starter with proven ability to manage multiple tasks while under tight deadlines.
- Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of
- Proficiency in Microsoft Office.
- Previous experience within Sports & Entertainment, and theater operations or event planning is preferred.
- Experience managing union staff preferred.
Special Requirements? - NYC Department of Health and Mental Hygiene Food Protection Certificate
- Lifting 25 lbs., standing for long periods and walking long distances.
- Ability to work a flexible schedule including nights, weekends, holiday, and split days off; willing to travel to other venues as needed.
#LI- Onsite
Pay Range
$83,000-$115,000 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
