Job DescriptionThis Manager of Port Operations position manages and establishes the relationships with vendors and local authorities to ensure required in port services to accommodate company vessels are appropriately arranged for and effectively executed from a timing, quality, and cost perspective per company requirements. This position will manage required in port services for company vessels calling at unique ports across the globe. The incumbent will work with local service providers, vendors, and coordinate with local authorities, while considering local rules, regulations, and customs to ensure vessel operations are conducted timely and effectively within the set out budgetary constraints. This is a highly dynamic position, where made plans and arrangements are constantly subject to change and will require constant involvement and direction to drive the best outcome. The incumbent will drive vendor performance per company set standards and interact with the various departments within the organization to ensure their specific interests in these operations are validated and covered. This position will require strong interpersonal skill, to establish dependable partnerships for the benefit of the company's success and profitability. In collaboration with fellow managers and leadership across the corporation, the incumbent will have full overview of their region and authority to tender, execute and complete vendor assignments, with responsibility and control over forecast content, updates and financial reporting for the assigned region. This is an exciting and fast-paced role offering continuous opportunity to expand and apply a diverse knowledge base.
Here's a summary of what Princess is looking for in a Manager, Port Operations. Is this you?
Responsibilities:- Ensure all activities in the ports supporting the company vessels in the assigned regions are performed within set guidelines, performance standards and budgetary restraints. Execution and performance will be driven through close coordination with vendors and local stakeholders, with outcomes tracked via regular operational reviews, KPSs and cost reporting.
- Verify performance of the various port operations against the departmental objectives, analyze, and prepare reports to verify effectiveness and drive required improvement and implement initiatives. This will be executed through data analysis and reporting including statements of operation for your region in month end finance reviews, with progress monitored via defined performance metrics and periodic review cycles.
- Responsible for the coordination of vendor services according to contracts and agreements, to meet company requirements. Execution will be managed through contract oversight and vendor engagement, with service delivery tracked against agreed SLAs, implemented initiatives and performance standards.
- Assist in the annual budget preparation, process invoices for port expenses and support a monthly financial review process driving operational initiatives for expense reduction. This will be executed through budget tracking and invoice review with performance monitored through monthly financial reviews and variance analysis.
- Participate in the planning, development and management of port potation programs and vessel deployment and itineraries. Execution will be supported through cross-functional planning with effectiveness monitored against operational knowledge, readiness and delivery timelines.
- Develop professional relationships with local organized communities and their representatives; represent the company at local organized meetings, public functions, and events. This will be executed through ongoing stakeholder engagement with effectiveness monitored through strength and operational outcomes.
- Responsible for regional performance of the port operations across global destinations. Execution will be driven through regional oversight and coordination, with performance monitored via key operational and financial metrics.
- Waste oversight and optimization support across assigned regions to ensure alignment with operational expectation, company objectives and sustainability goals.
Knowledge & Skills:- Scope: The role manages port operations globally, coordinating with vendors and local authorities to ensure timely and cost-effective vessel services. Strong financial interest and understanding will be instrumental in presenting performance and achieving personal and company goals.
- Problem solving: The role involves managing dynamic and constantly changing port operations, requiring real-time adjustments, vendor coordination, and resolution of logistical challenges to maintain service standards and budget compliance.
- Impact: The role directly influences the efficiency and cost-effectiveness of global port operations, vendor relationships, and service delivery, contributing to the company's operational success and profitability.
- Leadership: While the roles does not have direct reports, it requires leadership in managing vendor relationships, coordinating cross-functional teams, and representing the company externally. It involves budget oversight and strategic planning for port operations.
Essential/Minimum Qualifications: - Bachelor's degree or equivalent experience. BS or BA in Maritime Studies, Business Administration, logistics. Equivalent work experience in related area, Senior Marine expert with shoreside expertise of a shipping company including port operation.
Essential experience required:- 5+ years' experience in management or leadership role with progressively more responsibility. Prior experience in port-related management and/or marine operations, preferably passenger vessel operations.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
** This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Princess office Monday through Thursday each week. Employees may work from their homes on Fridays.
Princess provides comprehensive and innovative benefits to meet your needs, including:
What You Can Expect - Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
