Job Posting Title: Manager, Patient Support and ServicesOverviewAs the
Manager, Patient Support & Services (PSS), you will help drive patient access and support programs across the U.S. Pharmaceuticals portfolio. Working closely with teams across Marketing, Sales, Market Access, Training, Analytics, IT, and external partners, you will lead key patient support initiatives, oversee program operations, and drive continuous improvements that enhance the patient and provider experience. This role offers the opportunity to shape innovative patient support solutions, improve access and affordability, and support successful program execution across the organization.
Key ResponsibilitiesLead Patient Support Operations & Program Excellence- Lead day-to-day oversight of patient support service operations and digital pharmacy partnerships, ensuring effective program execution and high-quality service delivery.
- Drive operational excellence through process optimization, issue resolution, and continuous improvement initiatives.
- Monitor program performance, analyze key metrics, and provide recommendations to improve patient access, affordability, adherence, and overall program effectiveness.
- Ensure all patient support activities are conducted in compliance with applicable laws, regulations, industry standards, and company policies.
Drive Strategic Initiatives & Cross-Functional Collaboration- Lead cross-functional projects supporting new patient support initiatives, managing project plans, timelines, and successful program launches.
- Partner with Marketing, Field Sales, Sales Training, Market Access, Trade, Analytics, Compliance, Legal, and other stakeholders to support business objectives and enhance program effectiveness.
- Develop and maintain program resources, communications, training materials, and supporting documentation.
- Educate and support internal and external stakeholders on program offerings, processes, and available resources to drive consistent program execution.
Advance Forecasting Through Analytics & AI- Partner with Information Technology, Data & Analytics, and other teams to implement and optimize digital and AI-enabled solutions that enhance patient and provider experiences.
- Manage relationships with external vendors, specialty pharmacies, digital partners, hubs, and agencies to ensure accountability and achievement of performance expectations.
- Monitor industry trends, competitive programs, and emerging best practices to identify opportunities for innovation and program enhancement.
- Support the development and execution of strategic initiatives that strengthen patient support capabilities and operational effectiveness.
QualificationsRequired:- Bachelor's degree required.
- 8+ years of experience working for a pharmaceutical manufacturer or pharmaceutical business partner.
- Experience managing patient support services programs, pharmaceutical marketing, sales operations, or related commercial functions.
- Demonstrated project management experience with the ability to manage multiple priorities and deliver results within established timelines.
- Strong communication, collaboration, and stakeholder management skills.
- Proven ability to work effectively across cross-functional teams, including Market Access, Sales, Marketing, Training, Analytics, Trade, Compliance, and Legal.
- Strong organizational skills with the ability to proactively prioritize business needs and operate independently.
Preferred:- Experience managing relationships with specialty pharmacies, patient support vendors, digital health partners, or healthcare service providers.
- Experience supporting patient access, affordability, adherence, or patient engagement initiatives.
- Experience leveraging data, analytics, digital tools, or AI-enabled solutions to improve business processes and program performance.
- Experience working within highly regulated healthcare or pharmaceutical environments.
Note: This role is eligible for our hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office.
For U.S. locations that require disclosure of compensation, the starting pay for this role is between $130,000.00 and $160,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.
U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
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Our US Benefit Programs: Employee Benefits: Bausch + Lomb
This position may be available in the following location(s): US - Bridgewater, NJ
