Manager - Patient Registration

A Brief Overview
Under general supervision, this manager is responsible for patient registration functions and eligibility management and is the primary point person to facilitate optimal performance of the front-end registration process/revenue cycle at Stanford Health Care.

This is a people manager role and is accountable and responsible for a team of employees who provides front-end data quality for the patient registration activities across assigned Patient Access Services patient front-facing locations. The manager establishes and ensures on-going processes and procedures for the accurate, timely and confidential collection of patient information, securing patient's insurance coverage limits and communicating to patients for meeting financial expectations of the hospital as applicable. The manager ensures that these essential functions (primary duties) are performed efficiently and effectively throughout the assigned areas, which includes maintaining an adequate trained staff to handle all patients in in-patient and out-patient clinic settings.

Locations
Stanford Health Care

What you will do

• Manages and trains a team of employees (in both in-patient and out-patient settings); Develops staff and training plans. Counsels, coaches and mentors assigned staff.
• Ensures registration functions are performed effectively and efficiently
• Establishes and provides full service registration service approach for patients and families (from initial point of contact through discharging).
• Strives to provide services that exceed expectations and works to eliminate barriers to achieve a high level of quality service
• Establishes and maintains complete documentation of current policies and procedures to be followed by all staff
• Designs, develops and monitors performance improvement processes. Manages implementation of standards and systems to enhance quality, consistency, efficiency and timeliness of the teams' responsibilities for the enterprise on a 24/7 work schedule. Monitors and develops metrics to ensure that
• the integrity and accuracy of registration data is maintained. Ensures that the processes and systems for registration are standardized and optimized for efficient and effective flow of patients within the department and the organization.
• Ensures that point-of-service cash collections are performed against expected revenue goals and reported on a regular basis.
• Ensures compliance with policies and directives issued by Medicare, Medicaid, Third Party Payors, and others as needed; i.e. Medicare Secondary Payor, authorization for in-patient and out-patient services, and verification of eligibility or other primary coverage. Assures compliance with the medical staff by-laws, rules and regulations, and hospital and departmental policies and procedures.

Education Qualifications

• Bachelor's degree in Business or Health Administration from an accredited college or university or equivalent combination of education/experience

Experience Qualifications

• Five (5) years of related revenue cycle management experience; Prior supervisory/management experience

Required Knowledge, Skills and Abilities

• Demonstrated familiarity, knowledge and understanding of the complexities of the health care/hospital environment (front office, service areas and clinical operations)
• Utilizes needs assessment and evaluation tools to engage and solicit feedback from patients, families and internal customers
• Maintains relations with all internal applicable barriers, third party payors, and other agencies, as appropriate; Works collaboratively with other internal departments
• Familiarity, knowledge and understanding of patient flow process
• Familiarity, knowledge and understanding of management principles and practices, including human resources and performance management
• Familiarity, knowledge and understanding of Lean/Six Sigma principles and practices
• Maintains knowledge and understanding of required regulatory and accredited agency requirements, including Federal and State regulations and Joint Commission standards as they relate to Registration.
• Hospital, practice and HIPAA regulations
• Registration and billing systems, applications and databases (EPIC)
• Demonstrated business communication skills (verbal, written, interpersonal, organizational, planning, facilitating, listening, presentation)
• Demonstrated knowledge and understanding of computer applications and software (Outlook, Word, Excel, PowerPoint, Visio)
• Demonstrated analytical and problem solving skills
• Demonstrated ability to work independently and collaboratively as part of a team
• Demonstrated project management skills
• Demonstrated customer service and relationship management skills and knowledge
• Demonstrated conflict management skills
• Demonstrated ability to manage management priorities with organizational goals and priorities

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Base Pay Scale: Generally starting at $49.71 - $64.61 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.