Job DescriptionSeeking an experienced leader to oversee the Admissions Department and ER Registration supporting a busy 24/7 Level II Trauma Center. This highly visible role is responsible for driving exceptional patient access experiences, managing caregiver relations and team development, and ensuring operational excellence across key patient entry points.
Required Qualifications:
- Bachelor's Degree Preferably in a Healthcare related field. Or equivalent educ/experience
- California Fire and Life Safety Card - National Organization within 30 days of hire
- 5 years overall experience in integrated healthcare system in any aspect of access services or related position, including a minimum of 3 years experience in management.
- Demonstrated experience and working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts.
- Demonstrated experience in monitoring and adherence to regulatory requirements including HIPAA, CMS, JC, EMTALA and others.
- Demonstrated experience in standardizing complex and disparate practices and maintaining common processes.
- Demonstrated experience in process improvement methodology, change management, operational improvement in complex systems.
- Demonstrated experience in flexible staffing models including staff scheduling to volume and cross-training to optimize productivity and employee satisfaction.
- Demonstrated experience in mentoring and coaching/counseling.
- Demonstrated experience in optimizing workflow processes with emphasis as they relate to complex computer systems.
- Proven history of proactively identifying, resolving and escalating issues that impact business outcomes.
- A track record showing good decision-making skills based upon a mixture of analysis, experience, and judgment.
- A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment.
Preferred Qualifications: - Certified Healthcare Access Manager upon hire.
- Epic Healthcare Systems experience.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the TeamThe Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.
