Bachelor's Degree or equivalent experience required
Master's Degree preferred
Five years of relevant experience preferred
One year of leadership experience preferred
Experience with computer terminals preferred
Responsibilities
Supervise and manage Patient Access staff and services
Create and maintain department schedules to ensure coverage
Collaborate with management on methods and analytical approaches
Coach employees on processes and educate on protocols
Participate in hiring and onboarding new personnel
Assist in preparing the department budget
Perform additional job-related duties as assigned
Benefits
Commitment to safety and wellbeing of associates and patients
Opportunity for professional development and training
Engagement in a collaborative work environment
Potential for flexible scheduling
Support for medical and religious exemptions for vaccinations
Full Job Description
Job Description
Job Summary:
Maintains responsibility for the supervision/management of hospital Patient Access staff/services. Works with Patient Access points and hospital management to define goals and objectives, as well as staff priorities. Reviews project progress and recommends any changes to senior management. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.
Job Requirements:
Education and Work Experience:
Bachelor's Degree or equivalent combination of education/related experience: Required
Master's Degree: Preferred
Five years' relevant experience: Preferred
One year's leadership experience: Preferred
Experience with computer terminals: Preferred
Essential Functions:
Provides day-to-day technical leadership while performing escalated or complex duties. Creates and maintains department schedule, assisting with coverage for absences/vacations so no vital workstation goes uncovered. Ensures shifts are covered using regular, float and per-diem staff. Uses independent judgment requiring in-depth analysis of variable factors.
Collaborates with management and top professionals/specialists in selection of methods, techniques and analytical approach. Provides day-to-day technical oversight to staff; may become actively involved to meet schedules and resolve problems.
Coaches employees to correct processes both individually and during monthly area meetings. Educates staff on existing and updated protocols for hospital/clinic services. Provides statistics on registration errors to management to assure integrity of data and education of staff, as needed.
Participates in the full process of hiring new personnel from candidate selection through the on-boarding process. Assists with reviews of new personnel and recommends where additional training is needed, or discharge, if warranted. Participates in the development of employees.
Participates in the preparation of the department budget.
Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
About Adventist Health System Sunbelt, Inc
Adventist Health System Sunbelt, Inc. is a non-profit healthcare organization that operates hospitals and other healthcare facilities in the southern United States. The organization is affiliated with the Seventh-day Adventist Church and is one of the largest non-profit healthcare providers in the country. Adventist Health System Sunbelt, Inc. was founded in 1973 and is headquartered in Altamonte Springs, Florida.
