Our Opportunity:We're hiring a Manager of Partner Experience & Onboarding to own how Fetch attracts, onboards, and retains service partners who power our network. This role covers both Delivery Partners on the package side and Trash Service Partners on the valet trash side of the business, across every market we operate in. In this role you will own the strategy, the outcomes, and the quality of the experience a partner has from the moment they find us, through their first block, and every block after that. You decide where we source, how recruitment dollars are spent market by market, what a healthy funnel looks like, and where the onboarding workflow needs to change. You lead the team who executes against that plan. Success looks like consistent schedule fill, partners who move through onboarding without getting stuck, and service partners who think highly enough of Fetch to keep coming back for more work.
What you'll deliver on the job:- Own the end-to-end sourcing strategy for Service Partners: where we list, what we spend on recruitment, and how that spend is localized market by market so application volume matches the real capacity needs of each market
- Own the metrics that define a healthy funnel, including application volume by market, conversion rate through each stage, cost per applicant, cost per activation, and time to first block, and drive every one of them in the right direction
- Own sustained fill rates across the network, and partner with operations leadership early and directly whenever coverage is at risk in a market
- Own the onboarding and recruitment workflows end-to-end-optimizing technical efficiency, calibrating screening friction to balance quality and conversion, and leading a targeted multi-channel communications strategy.
- Take a holistic view of the full service partner experience, from application to first block to ongoing work, covering first-day experience, pay transparency, the in-app experience, and support responsiveness, so that partners view Fetch positively, come back for more blocks, and stay on the platform long term
- Partner closely with Operations leadership to ensure they feel supported, identify the root cause of fill related issues and develop a recovery plan for each team as needed
- Create sustainable feedback loops to consistently evaluate and improve the DP experience, and the ability to report on those findings to leadership in a clear and concise manner
- Apply strong critical thinking when conversion, fill, or retention degrades: run root cause analysis to find the true driver rather than the symptom, and build a durable fix instead of a temporary patch
- Lead, coach, and develop the specialists reporting into this role, setting their priorities and raising the ceiling on what this function can deliver
$90,000 - $110,000 a year
What we'll deliver on:- Competitive Compensation - Your expertise and impact are recognized and rewarded
- Comprehensive Benefits Package - Medical, Dental, and Vision coverage for you and your family
- Plan for Your Future - 401(k) plus AD&D, Short-Term, and Long-Term Disability coverage
- Unlimited PTO - Take the time you need to recharge and bring your best self to work
- Work That Makes an Impact - Help shape the future of our operations, teams, and growth
At Fetch, we are always looking for awesome people to join our growing team. If you think you're the right fit for this position, apply today. We'd love to hear from you!
