Job Summary:Under the general direction of the Parking and Transportation Director, the incumbent manages the daily operations of parking enforcement, citation appeals, and Travel Demand Programs (TDM) for the University. The position supervises field staff, implements operational procedures, and ensures consistent, high-quality service delivery across multiple campuses. The incumbent ensures compliance with applicable laws, CSU policies, and regulatory requirements while managing contracts, technology systems, and program performance through data-driven analysis. This role supports the development and implementation of parking and transportation initiatives, including commuter and alternative transportation programs, and collaborates with campus partners to improve operational efficiency and customer service. The position exercises delegated authority in personnel management and operational decision-making and serves as acting lead in the Director's absence to ensure continuity of parking and transportation services.
Responsibilities: - Manage daily parking enforcement and alternative transportation operations across the San Bernardino and Palm Desert campuses, ensuring efficient, consistent, and professional service delivery.
- Supervise Lead Community Service Specialists, Community Service Specialists, full-time staff, and student employees, including recruitment, training, scheduling, performance evaluation, coaching, and corrective action.
- Develop, implement, and update operational policies, procedures, training programs, and citation issuance standards.
- Monitor field performance using data and performance metrics; identify improvement opportunities and implement best practices, technology, and process enhancements.
- Oversee the parking citation appeal process, including initial reviews, customer inquiries, investigations, and timely, consistent, and legally compliant resolutions.
- Ensure compliance with the California Vehicle Code, California Education Code, CSU policies, SCAQMD Rule 2202, and other applicable laws and regulations.
- Serve as project manager for parking enforcement technologies, including License Plate Recognition systems, zone-based pricing, parking equipment, system upgrades, and cross-campus deployments.
- Manage, evaluate, and improve Travel Demand Management programs, including carpooling, public transit, walking, bicycling, and other commuter services.
- Prepare and submit the annual Average Vehicle Ridership report and assist with developing and updating the University's five-year Transportation Demand Management Plan.
- Manage transportation vendor contracts and services, including ChargePoint, RideLink, Zipcar, Uber, and other providers.
- Coordinate the maintenance, repair, and operational readiness of parking facilities and equipment in partnership with Facilities Planning, Facilities Management, Design and Construction, and Procurement.
- Support emergency preparedness and response efforts and serve as a liaison to the Emergency Operations Center when needed.
- Represent the department at campus, CSU, regional, and professional meetings, committees, conferences, and events.
- Serve as acting department head in the Director's absence, exercising delegated authority over operations, personnel, and service delivery.
- Perform other job-related duties as assigned.
Minimum Qualifications: - This position requires a Bachelor's degree, or equivalent combination of education and experience to provide the required knowledge, skills, and abilities to perform the duties of the position. Two to five years progressively responsible and applicable management and/or supervisory experience.
Required Qualifications: - Excellent written and verbal communication skills; and experience in team building and leading teams with a commitment to service excellence.
- Experience with utilization or implementation of technology systems to streamline day-to-day operations and services to improve productivity and customer service.
- Ability to organize work effectively and exercise independent judgment. Ability to act calmly and rationally in an emergency.
- Three years of experience in a related field, including customer service, event coordination, parking or traffic control and parking enforcement.
- Ability to effectively operate in an environment that requires discretion and confidentiality.
- Demonstrated leadership abilities and effective management skills, including an ability to work effectively in a large and complex organization are essential.
- Experience in process development, customer service, and parking enforcement management.
- Demonstrated ability to achieve results in a fast-paced environment and manage stressful situations and changing priorities effectively.
- Demonstrated experience successfully working with a diverse range of people and to establish and maintain effective work relationships with students, faculty, staff, and the public. Ability to diffuse hostile situations.
- Ability to monitor and report on legislation and/or regulatory agency mandates that would require department's action/compliance.
- Ability to use a personal computer and other office equipment.
- Emergency operations experience.
Preferred Qualifications: - A working knowledge of parking industry technology and enforcement practices within the higher education environment.
Compensation and Benefits: The salary offered will take into account internal equity and experience among other factors.
The anticipated hiring range for this position is $6.667 - $7,200 per month
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .
Position Information: Work status: Full-time/Exempt/ At-will
Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. This is a full-time management (MPP) position. MPP employees serve at the will of the campus President. MPPs do not serve a probationary period and never receive permanent status.
This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.
First considerations will be given to candidates who apply by Monday, October 26, 2026 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.
