4+ years of relevant experience in parking operations, preferably in a medical or university setting.
Strong commitment to customer service excellence.
Proven ability to manage complex parking operations and analyze reports for decision-making.
Experience in project management and strategic planning.
Responsibilities
Direct daily operations of parking technology systems and access control platforms.
Ensure efficient, secure, and cost-effective parking system operations while maintaining high customer service standards.
Collaborate with leadership to develop strategic plans and operational initiatives.
Identify and implement technology enhancements to improve service delivery.
Serve as a subject matter expert for parking and transportation technology systems.
Manage vendor relationships and oversee contract performance.
Utilize data analytics to provide insights for operational improvements.
Benefits
Comprehensive medical and dental care programs.
Generous retirement benefits.
Family-friendly and cultural programs available to team members.
Full Job Description
Manager, Parking
What You'll Do
Lead Parking Operations
Direct the day-to-day operation and support of parking technology systems, access control platforms, transportation management tools, and related hardware and software.
Ensure parking systems operate efficiently, securely, and cost-effectively while maintaining exceptional customer service standards.
Collaborate with University and Health System leaders to develop long-range strategic plans and operational initiatives.
Identify and implement technology enhancements and process improvements that strengthen service delivery and operational performance.
Support enterprise-wide initiatives through thoughtful planning, prioritization, and execution.
Manage Systems Integration & Technology
Serve as a subject matter expert for parking and transportation technology systems.
Ensure effective integration between parking platforms and enterprise systems, including SAP, Workday, Duke Card, access control systems, payroll deduction modules, and student information systems.
Partner with IT teams and stakeholders to support system enhancements, upgrades, and optimization efforts.
Build Strong Partnerships
Serve as the primary liaison between Parking Services, DUHS leadership, Support Services, IT teams, clinics, and other key stakeholders.
Collaborate with Human Resources and Communications teams to develop and deliver clear, consistent messaging related to parking programs, policies, and system updates.
Foster productive relationships with internal departments and external partners.
Oversee Vendor & Contract Management
Manage relationships with technology vendors and service providers.
Review, negotiate, and monitor service agreements, maintenance contracts, software licenses, and performance expectations.
Ensure vendor performance aligns with organizational goals and service standards.
Leverage Data & Analytics
Utilize data and reporting tools to analyze parking utilization, occupancy trends, customer demand, and enforcement metrics.
Provide leadership with actionable insights that support operational improvements and future planning.
Monitor emerging industry trends and recommend innovative solutions.
Lead and Develop Teams
Recruit, hire, develop, coach, and evaluate departmental staff.
Create an inclusive, collaborative environment that encourages accountability, continuous learning, and professional growth.
Provide leadership that promotes engagement, operational excellence, and outstanding service.
Additional Responsibilities
Support special projects and departmental initiatives as assigned.
Participate in occasional evening and weekend activities as business needs require.
Minimum Qualifications
Education
Work generally requires a Bachelor's degree.
Experience
Requires a minimum of 4+ years of relevant or comparable professional experience in this field. Prefer direct medical or university experience in the parking/operations field. Demonstrated commitment to providing excellent customer service and operating a complex parking organization. Demonstrated ability to oversee a busy parking operation, provide and analyze reports, oversight, and proposals useful for decision-making; project management completion in a timely manner; strategic planning for future growth; supervising personnel (including contract employees) and managing organizational resources and time management in an effective and efficient manner.
Degrees, Licensures, Certifications
Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,766.00 to USD $97,798.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
About Duke University
Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. Duke's campus spans over 8,600 acres on three contiguous campuses in Durham as well as a marine lab in Beaufort. Duke University is consistently ranked among the top 20 universities in the United States and is a member of the prestigious Ivy League. Duke is also known for its highly ranked medical, law, and business schools. Duke University has a diverse student body, with students from all 50 states and over 100 countries. Duke University was founded in 1838 and is located in Durham, North Carolina.
