Job SummaryThis position leads a geographically assigned team of Residential Connectivity Sales Supervisors and their teams. Responsible for leading and managing the daily operations that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.
Responsibilities- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others.
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
- Leads a team of Residential Connectivity Sales Supervisors and their teams.
- Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
- Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.
- Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
- Be familiar with reporting and analytics necessary to drive and support business decisions.
- Collaborate with other departments and or support teams to achieve goals and objectives.
- Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
- Coach to and follow Charter's Sales Process.
- Communicate territory assignments to Residential Connectivity Sales Supervisors
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Completes administrative tasks related to all sales activities and ensures their team does the same.
- Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.
- Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
- Prepares reports as needed.
- Perform other duties as requested by leadership.
QualificationsRequired Skills/Abilities and Knowledge- Ability to read, write, speak and understand English Language.
- Excellent communication, interpersonal and organizational skills
- Possess strong technical and computer skills
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Must be able to work non-traditional work hours such as evenings and weekends
- Valid driver's license, satisfactory driving record within Company required, standards and auto insurance
- Ability to complete documentation accurately.
Required EducationBachelor's degree in business or marketing, or equivalent work experience.
Required Related Work Experience and Number of Years5+ years' of Outside Sales or related work experience.
PREFERRED QUALIFICATIONSPreferred Skills/Abilities and Knowledge
- Knowledge of Direct Sales practices
- Experience with consumer education of products and services
- Knowledge of cable or telecommunications service
Preferred Related Work Experience and Number of Years
- Sales Supervisory experience preferred - 0.5+
WORKING CONDITIONS- Field and Office environment
- Outside field environment with exposure to inclement weather
- Travel as required
