Who We WantLead daily operations and team performance for account opening and maintenance, ensuring accurate processing and timely, high-quality service to advisors and relationship managers. Manage workload, develop team members, resolve complex issues, and improve processes to support a consistent advisor and client experience.
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Team Leadership & Development: Manage, coach, and develop team members through clear expectations, regular feedback, and performance management. Oversee hiring, onboarding, training, and cross-training to strengthen expertise and maintain service coverage.
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Operations & Workflow Management: Oversee account opening and maintenance activities, assign work, and balance priorities based on volume, complexity, and deadlines. Monitor outstanding requests and projects to ensure timely completion and consistent service quality.
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Service & Escalation Management: Serve as the management escalation point for complex account issues, processing delays, and service concerns. Partner with advisors, relationship managers, custodians, and internal stakeholders to resolve issues and coordinate follow-up.
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Quality & Compliance: Monitor processing accuracy, documentation, and adherence to company policies, custodian requirements, and applicable industry standards. Identify recurring errors and operational risks, implement corrective actions, and escalate concerns to appropriate partners.
• Process Improvement & Training: Maintain consistent procedures and oversee the development of training materials and operational documentation. Identify opportunities to simplify workflows, improve system use, reduce errors, and increase team capacity.
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Performance & Reporting: Establish and monitor service expectations, turnaround times, productivity, and quality measures. Communicate results, workload trends, staffing needs, and improvement recommendations to leadership.
• Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.
What You Need• Bachelor's degree in business administration, accounting, finance, or a related field, or equivalent relevant experience preferred.
• Minimum of five years of progressive financial services operations experience, including account opening, account maintenance, and custodian coordination required.
• Minimum of two years of supervisory or team leadership experience, including coaching, training, and managing workflow required.
• Strong knowledge of custodial processes, account documentation, and operational requirements within a financial advisory environment required.
• Ability to manage team performance, balance competing priorities, and maintain service quality in a high-volume environment required.
• Strong communication, relationship management, and problem-solving skills, including the ability to resolve complex service issues required.
• Strong analytical skills and attention to detail, with the ability to evaluate operational results and implement process improvements required.
• Proficiency with Microsoft Word, Excel, and Outlook required.
• Experience with advisor technology platforms such as Orion and Salesforce preferred.
In exchange for your expertise, we offer a base salary, bonus potential, 401(k) plus matching, health benefits, and a great working environment. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, collaborative, innovative, and focused on healthy living. Carson strives to promote the health and wellness of its stakeholders by maintaining a tobacco-free workplace.
The total rewards expected for this role include:
- Starting annual base salary between $80,000.
- Variable compensation potential (Bonus and/or commissions)
- Competitive benefits including 401(k) with company contribution, PTO, Parental Leave, Sabbatical Leave, Medical, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Life and AD&D Insurance, Short and Long-Term Disability, Work/Life Benefits and Holistic Wellbeing Programs.
