Manager, Operations, Road US

Location: USA - Atlanta, 3705 Wilson Rd Division: Road Job Posting Title: Manager, Operations, Road US Time Type: Full Time Summary The Manager, Operations is responsible for leading the day-to-day execution of DSV Road's truck brokerage operations, ensuring freight moves safely, efficiently, and profitably. This role focuses on driving service excellence, optimizing load planning and carrier utilization, supporting team performance, and maintaining strong internal and external partnerships. The Manager will balance tactical execution with process improvement - serving as a key link between operations, sales, and customer service to ensure delivery commitments and profitability targets are met. Duties and Responsibilities Lead and manage the daily operations of the trucking brokerage team, including load planning, dispatch, carrier selection, and on-time performance.Monitor workflow to ensure freight is executed according to customer requirements, cost expectations, and company policies.Support, coach, and develop operations staff to strengthen performance, collaboration, and accountability.Analyze key performance metrics (margin, cost per load, carrier utilization, service levels) and implement actions to improve results.Collaborate closely with Sales and Customer Service to ensure seamless handoffs, customer satisfaction, and issue resolution.Build and maintain strong relationships with carrier partners and customers to promote reliability and long-term growth.Identify and implement process improvements to increase efficiency, reduce costs, and enhance the overall customer experience.Ensure compliance with company safety standards, DOT regulations, and industry best practices.Participate in continuous improvement initiatives and contribute to strategic projects supporting network and operational excellence.Other duties and projects as assigned Education & Experience 5+ years of experience in truck brokerage, transportation management, or third-party logistics (3PL) with strong understanding of FTL, LTL, and spot market operations.3-5 years of leadership experience in an operations or dispatch management capacity.Bachelor's degree preferred; equivalent combination of education and industry experience accepted. Skills & Competencies Proven leadership ability with a hands-on, results-oriented management style.Strong communication and relationship-building skills across internal teams, customers, and carrier networks.Analytical thinker with the ability to interpret data, identify trends, and implement process improvements.Solid understanding of transportation regulations, market dynamics, and brokerage operations.Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite, especially Excel for data analysis.Knowledge of lean or continuous improvement methodologies preferred.Strong organizational skills and ability to manage competing priorities in a fast-paced environment. Physical Demands While performing the duties of this position, the employee will regularly use their hands to operate computers, phones, and other office equipment. The role may occasionally require reaching, bending, stooping, kneeling, or crouching. The employee must be able to lift or move objects up to 10 pounds as needed. Specific vision abilities required include close and distance vision to effectively perform job functions. The physical demands described here represent those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Work Environment This position operates in a professional office and/or operations environment, where noise levels are typically low to moderate. The employee is rarely exposed to fumes, airborne particles, or hazardous materials. The work environment characteristics described here are representative of those encountered while performing the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. For this position, the expected base pay range is $80,000.00 - $85,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.