Manager, Operations Quality Assurance Program

Position Overview

The Manager, Operations Quality Assurance Programs is responsible for building and running the audit, validation, and corrective action programs that ensure Fleet's operating standards are executed consistently in the field. This leader turns standards into measurable verification, identifies gaps early, and drives durable improvements across the operations organization while partnering closely with site operations, facilities engineering, commissioning, safety, security, and vendor teams.
Job Responsibilities

The successful candidate will be responsible for the following key areas:

• Quality Assurance & Audit Programs
  • Help Fleet deliver near-perfect execution across safety, security, and availability by building audit and quality programs that are measurable, enforceable, and continuously improving.
  • Build and manage operations QA programs that validate compliance with Fleet standards, maintenance requirements, procedures, documentation expectations, and operational controls.
  • Establish audit plans, sampling approaches, scoring methods, evidence standards, reporting cadence, and closure verification.
• Field Audits & Corrective Action
  • Lead field audits and program reviews across site operations, maintenance execution, documentation quality, and vendor work quality.
  • Identify systemic defects, repeat failures, and process breakdowns, and drive root cause analysis and corrective/preventive actions to closure.
  • Partner with site leaders to translate findings into durable behavioral and process improvements rather than temporary fixes.
• Site Startup & Operational Quality
  • Support turnover and startup quality validation for new sites and expansions in coordination with Facilities Engineering and Commissioning teams.
  • Maintain strong documentation and reporting discipline so quality evidence is organized, accessible, and useful for decision-making.
• Performance Measurement & Continuous Improvement
  • Develop KPI dashboards for audit performance, defect trends, recurring findings, closure quality, and overall program effectiveness.
  • Help improve Fleet standards, checklists, training content, and controls based on recurring field findings and lessons learned.

Required Traits, Expertise and Skills
Education & Experience

• Seven or more years of experience in mission-critical operations, QA/QC, commissioning, facilities engineering, or similar critical infrastructure environments.
• Strong experience with audit programs, quality systems, corrective action processes, and field verification.

Technical / Functional Expertise

• Working knowledge of data center operations, maintenance practices, and operational risk management.
• Ability to assess technical and procedural compliance with clarity and sound judgment.
• Strong documentation discipline and comfort with evidence-based reporting.

Core Skills & Competencies

• Demonstrated ability to drive cross-functional improvement in environments with multiple stakeholders and competing priorities.
• Strong communication, facilitation, and follow-through skills.

Location: Austin, Virginia, Seattle, Denver, Reno

Travel Requirement: Willingness and ability to travel to Fleet sites as needed.

Expected Salary Range: $120,000 - $140,000 Base Salary + Discretionary Bonus
Fleet Data Centers Employment

Fleet Data Centers employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.