Manager, Operations Control Center Training

This position is responsible for developing and maintaining the company's dispatch curriculum, supervising dispatch training of new hires, Coordinators, Supervisors, and recurrent training and testing. The successful candidate will have a valid Federal Aviation Administration (FAA) dispatch certificate, excellent knowledge and experience with a Flight Operations Suite, and a minimum of five years of experience with a Part 121 airline's operation center. This position will report to the Director, Operational Control.

Essential Duties:

• Compliance within the Operations Department with company policy and legal requirements and to ensure compliance in accordance with the International Civil Aviation Organization (ICAO) and Federal Aviation Standards and Regulations
• Develop and maintain the dispatch curriculum
• Supervise all dispatch training, including new hires, Coordinators, Supervisors, and recurrent training and testing
• Update and maintain the dispatch systems based on data from the company's fuel program and the aircraft's performance
• Maintain a presence within the OCC and be proactive in helping the OCC Managers plan Piedmont's response to Irregular Operations, including but not limited to: weather issues, aircraft mechanical issues, or IT issues impacting OCC systems
• Oversee updates to the Dispatch Training Manual
• On-call responsibilities as required

Job Qualifications and Competencies:

• Valid FAA dispatch certificate
• Excellent knowledge and experience with the SABRE Flight Operations Suite
• Five (5) years of experience with a Part 121 airline's operation center
• Two (2) years of teaching experience
• Outstanding organizational skills and ability to multi-task
• Ability to work in a fast-paced environment
• Ability to work well with all levels of management and support staff
• Advanced ability with Microsoft Office Suite

Work Environment:

• Standard office, OCC, or classroom environment, use of computers and other office equipment
• Some travel is required
• Flexible hours including weekends and holidays

Physical Requirements:

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:
$100,000.00/Annual Salary

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:
November 13, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.