JetBlue Airways

Manager Operations Analytics

JetBlue Airways$114K — $170K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field or equivalent experience
  • 5+ years in operations planning and analytics
  • Proficient with SQL and data structures
  • Strong programming skills in Python or R
  • Experience with data visualization tools like Tableau
  • Ability to translate analytics into business insights
  • Demonstrated leadership and partnership building skills

Responsibilities

  • Conduct advanced analytics for operational improvement
  • Develop and execute Operations Analytics roadmap
  • Lead predictive modeling and machine learning implementation
  • Translate operational questions into actionable insights
  • Transform manual processes into automated analytics products
  • Collaborate with IT and data engineers for scalable data solutions
  • Produce executive-level insights for senior leadership

Benefits

  • Healthcare benefits including insurance access
  • 401(k) plan with company match
  • Restricted stock units as part of compensation
  • Free space available travel on JetBlue
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Opportunities for professional development and growth
Full Job Description
Position Summary:

The Manager, Operations Analytics reports to the Director, Operations Strategy and Engineering and is responsible for JetBlue's overall Operations Analytics strategy, delivering credible insights, advanced analytics, predictive modeling, and decision-support capabilities that improve operational performance and inform long-term planning, day-of operations, and post-hoc analysis. They represent Operational teams in leading the development and evolution of JetBlue's Operations Analytics capabilities, including emerging AI-enabled solutions. The Manager serves as a strategic thought partner to Operations leadership, translating complex operational data into actionable insights and recommendations. The role is expected to balance analytical rigor, operational practicality, and business value while establishing standards for analytical quality, modeling, visualization, automation, and data integrity. The Manager is an effective leader whose personal values match JetBlue's values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities:
  • Conduct strategic, operational, and advanced analytics in support of corporate initiatives and operational performance improvement
  • Develop and execute an Operations Analytics roadmap aligned to business priorities, identifying and prioritizing opportunities for analytics, predictive modeling, automation, and AI to improve operational decision-making
  • Lead the development, evaluation, and application of predictive models, statistical methods, optimization techniques, simulation, machine learning, and other advanced analytical approaches to solve complex operational problems
  • Translate complex operational questions into analytical frameworks, hypotheses, models, and actionable recommendations for Operations leadership
  • Identify opportunities to transform recurring analysis, manual processes, and operational decision-making into scalable analytics products, automated insights, and self-service capabilities
  • Partner with Information Technology, Data Engineering, Data Science, and operational stakeholders to develop and deploy scalable data and AI platforms that support Operations decision-making
  • Assess the costs, benefits, risks, and expected return on investment of corporate initiatives
  • Investigate and determine root causes of operational events, performance issues, and failures using data-driven analytical techniques
  • Produce operations briefings and executive-level insights for Senior Leadership and the Board of Directors on a weekly, monthly, and quarterly basis
  • Serve as a trusted analytical advisor to Operations leaders and functional departments, providing actionable insights and decision support rather than simply fulfilling data requests
  • Develop dashboards, data products, and other visualization tools that enable leaders and frontline teams to understand operational performance, drivers, trends, and opportunities
  • Collaborate with stakeholders across Operations to establish clear metrics, goals, and analytical standards
  • Review and assess regulatory data/reporting policy creation and revisions
  • Prepare regulatory reports and data files per government requirements to ensure corporate consistency, data integrity, and compliance
  • Stay current on emerging analytics, machine learning, generative AI, and decision-support technologies and assess their applicability to airline Operations data and analytics
  • Take a significant role in the development of crewmembers to support their engagement, growth and goal achievement.
  • Other duties as assigned


Minimum Experience and Qualifications:
  • Bachelor's Degree in Operations Research, Statistics, Mathematics, Engineering, Transportation Planning, Computer Science, Data Science, or a related field; OR demonstrated capability to perform job responsibilities with the combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Five (5) years of progressively responsible experience in operations planning, data analysis, predictive modeling, data science, decision support, or a related analytical field
  • Proficient with SQL, data structures, and modern analytical data environments
  • Proficiency in Python, R, or similar high-level programming language
  • Proficiency with data visualization and business intelligence tools (e.g. Tableau, Spotfire)
  • Demonstrated experience developing or implementing predictive models, optimization techniques, simulation, machine learning, or other advanced analytical methods
  • Demonstrated ability to translate analytical results into clear business recommendations and influence decision-making at multiple levels of an organization
  • Demonstrated ability to build effective cross-functional partnerships
  • Strong airline business acumen or demonstrated ability to quickly develop deep operational understanding
  • Strong analytical, problem-solving, and critical-thinking skills
  • Ability to lead multiple complex initiatives in a fast-paced, deadline-driven environment
  • Able to communicate complex technical and analytical concepts in an assertive and tactful manner to both technical and non-technical audiences
  • Excellent verbal and written communication skills
  • Excellent multitasking, prioritization, and organizational skills
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship


Preferred Experience and Qualifications:
  • Six (6) years of data analytics, data science, operations research, decision support, or related experience in aviation, aerospace, transportation, or another complex operational industry
  • Three (3) years' experience in a supervisory or managerial capacity
  • Advanced degree in Operations Research, Statistics, Mathematics, Engineering, Computer Science, Data Science, Transportation, or a related field
  • Thorough understanding of the Federal Aviation Regulations pertaining to scheduled domestic and international air carrier operations
  • Knowledge of airline operational processes, systems, and performance metrics
  • Knowledge and/or experience with best practices throughout the airline industry
  • Experience developing analytics teams, mentoring technical talent, and establishing analytical standards and best practices


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional office environment


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)


Compensation:
  • The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ

Similar Jobs

More Jobs at JetBlue Airways

More Transportation Jobs

Find similar Manager Operations Analytics jobs: