Status: Full Time, Non-unionized Term (1.5 years)
Work Environment: On site, Shift work
Number of positions available: 1
WHAT'S THE TEAM LIKEThe Integrated Operations Centre team oversees the day-to-day operations of a busy international airport, ensuring the safe, efficient, and seamless movement of passengers and aircraft.
Reporting to the General Manager, Integrated Operations Centre (IOC) & Capacity Planning, the Manager, Operations - Airports (MOA) plays a critical leadership role in overseeing real-time airport operations in a 24/7 environment. This position is responsible for making timely, high-impact decisions that ensure operations are conducted safely, securely, and efficiently, while aligning with regulatory requirements and the Authority's risk profile. The MOA leads on-duty airport personnel and directly influences the seamless delivery of daily operations across the airport ecosystem.
As a seasoned leader, the MOA brings strong operational expertise and the confidence to provide clear, concise briefings to Executive leadership during incidents and emerging situations. This role requires a high degree of professionalism and the ability to collaborate effectively with a diverse range of stakeholders, including airline partners, intelligence agencies, government bodies, and international organizations. As a visible and trusted leader, the MOA exercises sound judgment to support operational continuity and deliver an exceptional airport experience.
This dynamic role also offers opportunities to contribute beyond day-to-day operations, with the potential to lead special initiatives and participate in strategic projects that support the ongoing evolution of airport operations.
WHAT ARE SOME OF THE RESPONSIBILITIES
Operational Responsibilities:
- Oversee and support the day-of operational performance across the airport
- Act as the critical decision maker for airport operational challenges and the key link with the Business Recovery and Crisis Management teams
- Apply knowledge of aviation regulations such as Transport Canada, Border Protection, Law Enforcement, Health Agencies, etc.
- Monitor and report on planned and unplanned activities such as labor actions, traffic management initiatives, and cascading impacts from other airports or agencies
- Lead capacity management initiatives and organize, prepare and host weather planning calls, etc with relevant stakeholders
- Weather analysis application and preparatory measures
- Create, amend and cancel NOTAMs and permits relative to day-of operations
- Audit incident reports for deviation in process and inefficiencies in procedures
- Collaborate with the Communications team to provide media statements relating to events that impact guest experience
- Collaborates with Security, Safety and Environment teams to make decisions
- Partner with various stakeholders with a focus on comprehensive guest satisfaction and operational excellence
- Complete specific duties or special projects relating to IOC programs and initiatives as required
- Activate the Airport Emergency Operations Centre and represent the IOC in high-level events when required
- Work twelve (12) hour shifts through varying hours of the day, 24/7/365.
Leadership Responsibilities:
- Lead an IOC team of various specialists and provide guidance to day-of operational delivery teams
- Act as upper management's representation to provide direction in navigating policy/procedure violations that impact day-of operations
- Provide guidance, coaching and support on employee performance, correcting and coaching in the moment, while modeling YYC's core values
- Oversight of the IOC employee's schedules, ensuring appropriate coverage for sick time or other absences for day-of operations teams
- Strong understanding of the Collective Agreement as it relates to Unionized employees and equitably applying the IOC Terms of Reference
- Foster and lead with an attitude of one-team spirit that extends across all levels and functions, representing our values in support of our YYC strategy and culture.
WHAT DO YOU NEED TO BRING
- The ability to gain and maintain a RAIC (RAIC Program and Application Information)
- Post-secondary education in Aviation Management, Operations or Business Management, Logistics or related discipline. Relevant experience in lieu of education may be considered.
- Minimum of 7+ years of experience navigating complex operational challenges and making critical decisions, with a strong preference for experience in the aviation industry
- A minimum of 3+ years of direct experience leading people, and leading and influencing teams effectively in a matrix environment.
- Strong working knowledge of relevant federal, provincial and municipal legislation as it applies to aviation
- Proven confidence in making high-profile decisions and interpreting legislation
- Critical thinker that clearly and calmly communicates during periods of high stress and ability to make timely decisions with competing priorities
- Proficiency with computer and web-based applications, strong application of Microsoft suite and proficient professional acumen
WHAT ADDITIONAL SKILLS ARE AN ASSET- Bilingual in English and French.
