Job Type
Full-time
Description
We are seeking a Manager of Veterinary Nursing Operations to lead and oversee the day-to-day operations of the Hospital Nursing team, ensuring that the client and patient journey, staff workflows, facility, and equipment all function smoothly and support exceptional care. This role champions a culture of operational excellence and reliability, partnering closely with the Nursing Care Manager and hospital leadership to drive process improvements, uphold regulatory compliance (including DEA/Controlled Substances and OSHA requirements), and maintain equipment and facility readiness. With a strong focus on meeting clients where they are at, staff development, and continuous improvement, the Manager ensures the Hospital's operations consistently support the delivery of high-quality, compassionate veterinary care along with exceptional client experience.
This position isn't just about treating patients, it's about caring for animals, supporting people, and strengthening community.Core Responsibilities:- Oversee day-to-day operations of the hospital nursing team, to include processes and improvements, in partnership with the Nursing Care Manager
- Drive the day-to-day flow of the practice with client satisfaction as a top priority.
- Own the client and patient journey end-to-end, meeting clients where they are to ensure an efficient, seamless experience from start to finish.
- Maintain active, on-the-floor presence to drive operational efficiency and clear communication, grounded in a relationship-centered approach.
- Lead continuous improvement of the client experience and key touchpoints to guarantee a seamless visit every time.
- Lead the development of standard work, ensuring workflows are in place for the team to follow.
- Assist with development and implementation of hospital policies, including DEA/Controlled Substances and OSHA compliance
- Owns equipment maintenance and functionality
- Builds and maintains a preventive maintenance schedule for all medical, surgical, and facility equipment
- Coordinates with vendors and service technicians for repairs, calibration, inspections, and servicing
- Maintains accurate equipment inventory, warranty records, service contracts, and maintenance logs
- Ensures loaner/backup equipment plans are in place to minimize care disruptions during downtime
- Trains staff on proper equipment use, care, and basic troubleshooting
- Conducts regular facility and equipment walkthroughs to proactively identify safety, cleanliness, or functionality concerns
- Participates in driving client visits through enhanced patient care efficiencies and DVM support.
- Provide on the floor day-to-day coaching and supervision of RVT and VA team members
- Participate in the planning and goal setting process for the practice and staff
- Assist with running team and management meetings on a regular basis.
- Assist in the hiring, coaching, accountability and termination of all team members (to include management team) as needed with support from the Sr. Director of Operations
- Oversee training of all new team members; ensure all mentors are accurately trained and provide regular feedback
- Perform employee evaluations and reviews for team members and managers as needed
- Resolve client concerns and escalations, ensuring follow up communication
- Perform quality checks and reviews of patient files weekly to ensure accuracy of charges and medical documentation
- Assist with finding coverage for all call outs, injuries or illnesses as needed
- Perform other duties as assigned
Requirements
Requirements:- 5+ years of experience in veterinary medicine, with a strong understanding of veterinary clinical operations, patient flow, appointment scheduling, and veterinary practice management systems.
- 3+ years of progressive leadership experience, including experience supervising, coaching, developing, and holding veterinary or clinical teams accountable for performance.
- Registered Veterinary Technician (RVT) credential preferred, but not required.
- Demonstrated experience leading and improving veterinary workflows and processes, with the ability to identify operational inefficiencies, develop solutions, and implement sustainable improvements.
- Experience managing or optimizing technician utilization, staffing models, and clinical capacity in a veterinary setting.
- Strong understanding or veterinary nursing/technician workflows, including animal handling, patient care, treatment flow, and coordination across clinical teams.
- Experience with veterinary equipment, including routine handling, maintenance, troubleshooting, and coordinating repairs or service as needed.
- Experience overseeing or improving dental operations and workflows is strongly preferred.
- Demonstrated ability to increase operational capacity and efficiency while maintaining high standards of patient care and team performance.
- Strong organizational, problem-solving, communication, and interpersonal skills, with the ability to work effectively across veterinary, medical, and operational teams.
- Ability to safely lift and handle animals and equipment as required by the role.
- Experience as a Practice Manager, Veterinary Practice Manager, Veterinary Technician Supervisor, or other veterinary clinical operations leader is highly valued.
Physical Requirements and Work Environment:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job:
- Work is performed in a shelter/animal hospital setting
- Frequent bending, reaching, kneeling, and climbing stairs while seeing patients
- Regular sitting at a computer workstation 4-6 hrs per day to input patient data
- Regularly moves about the campus to coordinate work
- Exposure to disinfectant solutions when in kennel & treatment areas
- Subject to animal bites and scratches while handling animals
- Repeated lifting and carrying of animals weighing up to 50 pounds
- Consistent exposure to animals and animal allergens under conditions with limited alternatives available
Salary Description: The starting salary for this position depends on the depth and breadth of experience. Salary is expected to range between $103,000 - $114,000 per year. Regular, full-time positions are eligible for a comprehensive benefits package including:
- Paid Time Off and Holiday Pay
- Medical, Dental, and Vision Insurance
- Life Insurance
- Long-term Disability Insurance
- 401(k) Retirement Plan with employer contribution matching
- Student debt relief program
- Pre-tax commuter benefits
- Discounts on retail and pet supplies
- Discounts on veterinary care at SF SPCA Mission Campus Veterinary Hospital and Spay/Neuter Clinic
Salary Description
$103,000 - $114,000 / year
