DescriptionPosition: Manager of Strategic Operations
Reports To: System Chief Transformation Officer
Location: Corporate Office, Suwanee, GA
Position OverviewThe Manager of Strategic Operations provides strategic and hands-on operational leadership to support Tenor Health Foundation's enterprise-wide transformation projects, financial performance, and organizational growth initiatives.
This position is responsible for developing, implementing, and optimizing the organization's 340B Program while managing assigned operational initiatives across hospitals, outpatient facilities, physician practices, and corporate operations. The Manager partners closely with executive and hospital leadership to drive operational efficiency, revenue optimization, regulatory compliance, process standardization, and sustainable financial performance.
Essential Duties and ResponsibilitiesStrategic Operations & Transformation- Manage system-wide operational improvement and transformation initiatives, including process reengineering and adoption of new tools and technologies, to enhance efficiency, productivity, and financial performance.
- Partner with hospital and corporate leadership to standardize processes, streamline workflows, and implement sustainable operational improvements.
- Oversee assigned strategic projects, monitor milestones, resolve barriers, and ensure timely execution of organizational priorities.
- Conduct quantitative and qualitative analyses of financial and operational data to identify improvement opportunities and support executive decision-making.
Program Management - Establish the infrastructure, governance, policies, procedures, workflows, and internal controls necessary to support a compliant and scalable 340B program as well as other top priority programs.
- Evaluate, implement, and optimize technology and vendor solutions necessary to support effective 340B operations.
- Develop mechanisms to conduct routine compliance monitoring and internal audits and ensure identified issues are investigated, documented, corrected, and monitored.
- Partner with Finance to develop financial models, forecasts, reconciliations, budgets, and business cases for current and proposed 340B initiatives.
- Translate company priorities into structured action plans with clear ownership and measurable timelines.
- Establish project management standards and best practices for Tenor Health Foundation.
- Manage the transition of newly acquired entities and build a toolkit to support future growth.
Financial Performance - Partner with Finance to develop budgets, financial forecasts, reconciliations, and business cases.
- Identify and implement cost-saving opportunities through vendor negotiations, contract optimization, resource management, and operational efficiencies.
- Establish and monitor key performance indicators related to revenue, savings, compliance, productivity, vendor performance, and operational effectiveness.
Executive Collaboration & Leadership- Reports to the Chief Transformation Officer and executive leadership to establish priorities, build the governance model and infrastructure for Tenor corporate operations, and coordinate strategic initiatives.
- Develop an operating rhythm and leadership meeting structure for Tenor leadership in coordination with site leadership under guidance of CEO
- Strengthen communication, coordination, and accountability between corporate leadership, hospitals, and functional departments.
- Provide leadership, guidance, and performance oversight to assigned teams and cross-functional workgroups.
- Develop and maintain productive relationships with internal stakeholders, external partners, vendors, and regulatory organizations.
Qualifications- Minimum of 3 years of progressive leadership experience in healthcare operations, project management, strategy or related healthcare fields.
- Experience leading operational improvement, organizational transformation, and cross-functional strategic projects.
- Demonstrated experience managing budgets, financial performance, revenue targets, vendor relationships, and operational KPIs.
- Experience supporting hospital acquisitions, integrations, and organizational growth initiatives preferred.
- Strong financial acumen, analytical skills, executive communication, project management, and change management capabilities.
- Demonstrated ability to work independently, manage competing priorities, and drive measurable results in a complex healthcare environment.
- Bachelor's degree in industrial engineering, Healthcare Administration, Business Administration, Pharmacy, Finance, Nursing, Public Health, or a related field; Master's degree preferred.
Physical Requirements- Ability to perform primarily sedentary office work with periodic standing, walking, and facility visits.
- Ability to travel up to 30% based on organizational needs.
