MANAGER OF SOCIAL SERVICESLocation: North Hill, Needham, MA
Job Type: Full-Time
Position Summary The Manager of Social Services will oversee the planning, coordination, and execution of Social Services operations to ensure compliance with applicable regulations and organizational standards, while addressing the emotional and psychosocial needs of Residents. This role also includes supervising the social worker and managing any assigned social work interns.
Job Specific Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Coordinates discharge planning, development of social services care plans, Resident assessments, including collaborating with community providers
- Maintains quality relationships with medical professionals and health-related organizations
- Actively participates in facility surveys and inspections by authorized government agencies
- Assists in planning, developing, organizing, and evaluating social programs
- Conducts family discussion groups and provides reports as needed
- Ensures compliance with grievance policies and MDS schedule requirements
- Participates in community planning related to Resident and family needs
- Coordinates discharge planning, development of social services care plans, Resident assessments, including collaborating with community providers
- Conducts private interviews with Residents and families to complete psychosocial assessments and develop care plans
- Provides Residents with information on Medicare, Medicaid, and financial payer programs
- Consults with Team Members and community agencies to address Resident needs and problems
- Makes recommendations to the Administrator on social service department operations
- Interprets Residents' social, psychological, and emotional needs to the medical team
- Oversee and provides guidance to the Social Worker, ensuring effective delivery of services and adherence to established policies and regulatory standards
- Ensures progress notes are comprehensive and reflect services provided
- Involves Residents and families in setting care plan goals and objectives
- Develops preliminary and comprehensive social service assessments and written care plans
- Supports scheduling of IDC meetings, risk meetings, and care coordination
- Ensures that clinical Team Members honor Residents' treatment refusal requests
- Provides information on advanced directives, MOLST, living wills, and health care proxies
- Reports allegations of abuse, neglect, exploitation, and misappropriation of property immediately
- Facilitates Resident and group council meetings as needed
- Ensures Resident funds and property are managed per federal and state requirements
- Demonstrates compliance with all regulatory standards related to Social Services, including the grievance process, Notices of Non-Coverage, resident rights, PASARR requirements, and other applicable regulations
- Complies with the issuance of notices such as non-coverage and appeal processes
- Provides coverage across the campus and supports other departments as needed
- Completes administrative tasks, including forms and reports
- Reviews and revises department policies and procedures
- Responsible for budgeting and capital-based recommendations
- Stays current on federal and state regulations, professional standards, and recommends changes to policies and procedures
- Complies with all standards and guidelines of accredited and regulatory agencies; and follows OSHA safety regulations, local applicable laws regarding health, safety or environment
Supervisory Responsibilities Yes
Required Skills and Abilities - Ability to maintain confidentiality and strong customer support and communication skills
- Ability to work independently with limited supervision
- Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
- Work professionally with people from a wide variety of cultural and socio-economic backgrounds
- Complies with protection of health information (HIPAA) safeguards
- When working in Resident areas, must be able to communicate effectively in English
- Attends and participates in in-service educational classes, memory care training, Healthcare Academy and staff meetings as directed
Education and Experience - Master's degree in accredited social work program and has as a minimum, 2 years post graduate social work experience in a health care setting working directly with aging adults
- MA Licensed Independent Clinical Social Worker is preferred
Work Environment - This position may require weekend work
- May be subject to call-backs during emergency conditions
Satisfactory completion of a background investigation is required for this position.
North Hill Offers - Free meals
- Free parking
- Free on-site fitness center
- State-of-the-art work environment
- Employee referral program
- Health & Dental Benefits
- 401(k) with company match
- Career Development Training
- Tuition Reimbursement
Pay Range: $110,000-$120,000/yearlyIndividual compensation within this range is based on a candidate's specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role.
