Essential Functions

• Sales & Marketing:
   Handle sales and sales process for inbound calls as well as outbound solicitation
   Responsible for executing the business unit's marketing plan
   Maintain current accurate data within the company's marketing database
   Maximize rate opportunities within the market place
   Responsible for generating rental, lease and used vehicle sales leads
   Maintain and expand relationships with existing customer base
   Ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demand
   Meet overall Ryder market share by successfully executing the sales and marketing initiatives

• Operations & Asset Management:
   Responsible for the overall profitably, operations and asset management of a rental location
   Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
   Maintain compliance with company, local, state, federal and other regulatory agencies
   Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet

• Customer:
   Drive profitable revenue growth by maintaining and growing customer relationships
   Responsible for overall satisfaction for all internal and external customers
   Reconcile all customer concerns, issues, and disputes in order to maintain the ongoing relationship

• Communication:
   Builds constructive and effective relationships with both internal and external customers
   Maintain composure when addressing stressful situations
   Clearly articulates Ryder's product and service offerings

Additional Responsibilities

• Open and close the rental office, perform daily yard checks, complete rental agreements and paperwork, and respond to telephone inquiries in a professional manner. Coordinate and schedule vehicle service and repairs with Maintenance staff.

• The Senior Rental Sales Representative may lead and assist lower level employees.

• On a voluntary basis as well as based on scheduling, the Rental Sales Representative will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Ability to get both verbal and written communication across that has the desired effect

• Goal oriented, drive for results, assertive, and deal well with ambiguity

• Possesses a high degree of initiative

• Must have high level of energy and be a self-motivated and self-directed person

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments

• Ability to focus on multiple projects and activities simultaneously

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required

• One (1) year or more Sales experience required

#LI-AC

#INDexempt

#FB