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OverviewThe IT Manager is responsible for the overall management, administration, security, and performance of technology systems throughout Hyatt Regency Tamaya Resort & Spa. This hands-on leadership role serves as the property's primary technology resource, ensuring the reliability and effectiveness of all hotel systems, including servers, networks, telecommunications, point-of-sale systems, business applications, guest-facing technology, and cybersecurity initiatives.
The IT Manager oversees day-to-day technology operations while also managing strategic projects, compliance requirements, audits, vendor relationships, infrastructure upgrades, equipment lifecycle planning, documentation, and business continuity processes. This role partners closely with hotel leadership and corporate IT teams to provide exceptional service and support across all departments.
This is a full-time, on-property position.
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Key ResponsibilitiesTechnology Operations- Manage and support all hotel technology infrastructure, including servers, networks, wireless systems, telephony, PCs, printers, and mobile devices.
- Ensure the availability, security, and performance of all business-critical applications and systems.
- Monitor server health, backups, storage capacity, event logs, and system performance.
- Maintain network equipment, switches, firewalls, access points, and connectivity across the property.
- Provide advanced technical support and resolution for escalated technology issues.
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IT Service Management- Utilize the ServiceNow ticketing platform to manage and document all work activities.
- Ensure timely resolution of support requests while maintaining high service standards.
- Monitor ticket volume, prioritize work effectively, and communicate workload challenges proactively.
- Develop and maintain IT procedures, standards, and documentation.
Compliance, Security & Auditing- Maintain compliance with Hyatt standards, PCI-DSS requirements, and corporate security policies.
- Conduct quarterly Opera, Symphony, Zello, and system access audits.
- Manage user access controls, account provisioning, deprovisioning, and permissions reviews.
- Review system vulnerabilities, coordinate remediation efforts, and maintain required security documentation.
- Perform data restore testing, disaster recovery planning, and business continuity reviews.
Infrastructure & Asset Management- Maintain accurate hardware and software inventories.
- Manage the technology asset lifecycle, ensuring equipment remains within corporate standards.
- Coordinate equipment replacement planning, warranty support, e-waste disposal, and capital projects.
- Oversee server upgrades, technology refresh initiatives, and infrastructure improvement projects.
Project Management- Lead hotel technology projects from planning through implementation.
- Coordinate with vendors, corporate IT teams, and department leaders to ensure successful project completion.
- Track project milestones, deadlines, budgets, and deliverables.
- Support emerging technologies and continuous improvement initiatives.
Leadership & Collaboration- Serve as a trusted advisor to hotel leadership regarding technology strategy and operational needs.
- Build strong working relationships with colleagues, vendors, and corporate partners.
- Provide technology training and guidance to hotel employees when needed.
- Maintain a professional, organized, and visitor-ready IT workspace and server environment.
