Posting Status:
Internal OnlyPosition Number:
400175Applications are being accepted through: 11/2/26
*If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.
Manager of Customer Applications and Data AnalyticsColorado Springs Utilities' Customer Service Department is hiring a
Manager of Customer Applications and Data Analytics to lead a team dedicated to improving the customer experience through technology and data. This leader champions customer and operational needs; brings stakeholders together around shared priorities; and guides improvements in billing, payments, self-service, and data-informed decision-making. The ideal candidate combines a customer-centric mindset with strong technology knowledge and the ability to turn business needs into practical solutions. You will set clear priorities, develop your team, and work collaboratively with IT and business stakeholders to deliver meaningful improvements for customers and business operations.
What Else Will You be Doing?- Leading customer billing, payment, and self-service systems to support business needs and deliver a seamless customer experience
- Leading the team in turning customer data into actionable insights that improve the customer experience and inform business decisions
- Partnering with IT to translate customer service needs into business requirements, evaluate technical solutions, and align implementation priorities
- Identifying and prioritizing practical AI use cases to improve customer experience and operational efficiency
- Building strong supplier partnerships through shared goals, open communication, and collaborative problem-solving to improve the customer experience
- Negotiating contracts, overseeing budgets, and guiding application roadmaps, upgrades, and implementations in collaboration with suppliers and IT
- Prioritizing organization-wide requests based on business needs, customer impact, and available resources
Who You Are- A customer-centric leader with demonstrated ability to translate customer needs into technology solutions that improve the customer experience
- Leadership experience (generally, five or more years) consisting of developing employees, managing performance, and leading projects with significant organizational impact
- Bachelor's degree in Business Administration, Information Technology, or a related field is valued
- Experience leading customer service and/or technology projects and initiatives
For information regarding benefits associated with this position, visit https://csutilities.sharepoint.com/sites/Benefits/SitePages/Benefits_Home.aspx
ATTENTION:- All positions will be posted for a minimum of 5 calendar days.
- Starting pay will be based on the successful candidate's experience, education, and training; however, those with limited direct experience could start below the posted pay range.
- If a single pay rate is posted, the job starts at that rate regardless of previous experience, education, and training.
- Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas. All eligible applicants must be authorized to work in the United States, and work authorization must not be based on employer sponsorship of a work visa.
Job Type: Supervisor/Manager
