This role is responsible for the strategic leadership, management and direction of a team of Client Managers accountable for achieving assigned financial, retention, growth and client experience objectives across the CORE East portfolio for Cigna Global Health Benefits (GHB) within the Americas. The role leads the team in developing proactive, consultative client strategies for a portfolio of complex and strategically important clients, while establishing and maintaining strong relationships with clients, brokers and key internal matrix partners. This position reports to the Vice President of Client Management - CORE Segment for GHB.
Key Responsibilities- Directly manages a team of Client Managers and is accountable for the overall performance of the CORE East Team portfolio against key measures, including persistency, revenue, membership growth, client experience and execution of strategic priorities.
- Drives disciplined portfolio management and renewal execution across CORE East, including early identification of retention and earnings risks, development of client-specific strategies, and partnership with Sales and Underwriting to achieve sustainable persistency, membership and revenue growth.
- Accountable for overall talent development, leadership, motivating talent and molding high performers. Responsible for hiring, managing, and developing team with a focus on empowering members to grow professionally, refine key competencies and developing skillsets necessary to move the business forward.
- Serves in a market-facing leadership capacity for key CORE East accounts and producer/broker relationships. Establishes, builds and grows strategic relationships with senior client and broker stakeholders, including participation in executive reviews, renewal discussions and critical issue resolution.
- Develops strong internal relationships with matrix partners across Sales, Underwriting, Finance, Operations, Clinical, Network, Product and other functions that support the CORE East portfolio. Uses these partnerships to improve execution, address systemic issues and deliver a differentiated, high-quality client and customer experience.
- Translates annual Client Management goals, business priorities and portfolio strategies into clear team objectives and operating rhythms. Ensures disciplined account planning, renewal readiness, value articulation, risk management and follow-through across the CORE East portfolio.
- Leads and supports the team through complex client and broker escalations, ensuring clear ownership, executive-level communication, timely resolution and effective service recovery. Identifies recurring themes and partners across the organization to address root causes and improve the client experience.
- Supports and helps lead business planning and focused strategies for the CORE segment, including portfolio performance, renewal and retention priorities, growth opportunities, client value demonstration, and execution of enterprise and GHB initiatives. May provide strategic ownership, implementation leadership, consultation or other ad hoc support based on business needs throughout the year.
- Acts as a senior voice for CORE East client and marketplace needs, ensuring that emerging themes, risks and opportunities are understood and acted upon across GHB. Promotes consistent execution and the sharing of best practices across Client Management, Sales and matrix partners.
- Responsible for establishing and driving effective partnerships within other areas of the Cigna Enterprise, including but not limited to: CHC domestic, Evernorth and other International Health partners & regions (Europe, Asia, Middle East, etc.).
Qualifications- Bachelor's degree in related field or equivalent relevant experience required; MBA preferred
- 5+ years of experience in account management or benefit consulting
- 5+ years employee benefit experience
- Prior management/supervisory experience and/or demonstrated competencies in this area
- Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and the needs of multinational clients preferred
- Exceptional relationship and account management skills required, with demonstrated ability to influence senior client and broker stakeholders; strong negotiation, renewal and escalation-management capabilities are critical
- Strong ability to partner with internal and external resources and clients to achieve business objectives
- Collaborate, communicate and influence to create win-win solutions with internal and external partners
- Demonstrated experience with consultative client management methodologies
- Must be able to work in fast paced environment
- Must be resilient
- Must be willing to travel as needed to visit clients and brokers in market
- Strong financial acumen, including experience interpreting health insurance underwriting, pricing, trend, claims and portfolio performance, preferred
- Demonstrated strategic thinking and portfolio-management capability, with the ability to translate business objectives into practical client and team strategies
- Proactive/Consultative approach
- Innovation Management
- Excellent communication, results orientation, strategic thinking and team orientation skills
- Ability to work effectively in highly matrix organization and influence others
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This role is also anticipated to be eligible to participate in an incentive compensation plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
