Leads a team responsible for the roadmap, administration, service quality, standards, vendor performance, and maker enablement of one or more enterprise AI platforms. The role balances user needs, governance and security requirements, capacity, cost, reliability, service measures, and team development while remaining a hands-on technical contributor. The manager partners with Engineering and Technology Operations on production delivery while preserving their ownership of production build, deployment, run, incident response, and specialized remediation.
- Own assigned AI platform product and service roadmaps, prioritized backlogs, lifecycle plans, service definitions, and measurable outcomes.
- Translate enterprise and user needs into platform capabilities, administration practices, approved patterns, documentation, integration priorities, and enablement plans.
- Establish and oversee tenant, environment, access, provisioning, configuration, model-access, policy-control, capacity, usage, cost, and lifecycle-administration practices.
- Define and monitor measures for service quality, responsiveness, adoption, cost, capacity, reliability, vendor performance, user experience, and compliance with approved standards.
- Lead vendor relationships and evaluate roadmap changes, licensing, consumption, emerging capabilities, technical dependencies, portability, supportability, and enterprise fit.
- Maintain service-catalog entries, onboarding pathways, reusable patterns, knowledge resources, office hours, and maker-enablement mechanisms.
- Coordinate architecture, integrations, changes, releases, testing, escalations, communications, and operational handoffs with Governance, Security, Privacy, Engineering, and Technology Operations.
- Recruit, coach, manage, and develop platform team members and personally configure, prototype, troubleshoot, evaluate, or validate platform capabilities within approved boundaries.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities: - Deep working knowledge of enterprise AI, cloud, automation, low-code, data, developer, or comparable shared-platform administration and service models. [Required]
- Ability to define platform roadmaps, backlogs, service measures, administration standards, access controls, model-access practices, policy guardrails, integration priorities, and lifecycle plans. [Required]
- Knowledge of platform architecture, identity and access, security, privacy, monitoring, capacity, change, service management, reliability, and operational handoffs. [Required]
- Strong product and customer orientation across discovery, prioritization, service definition, usability, adoption, feedback, and lifecycle decisions. [Required]
- Financial and commercial acumen covering licensing, consumption, capacity, cost optimization, vendor performance, sourcing, and roadmap choices. [Required]
- Ability to build and lead a technical team through recruiting, coaching, delegation, performance management, skills development, and repeatable operating practices. [Required]
- Hands-on technical ability to configure, prototype, troubleshoot, evaluate, validate, document, or automate platform capabilities without absorbing production Engineering ownership. [Required]
- Strong analytical, prioritization, problem-solving, stakeholder-management, conflict-management, written, verbal, and executive-communication skills. [Required]
Education: - Bachelor's Degree [Required]
- Master's Degree [Preferred]
Field of Study: - In Information Systems, Computer Science, Engineering, Business Technology, Data, or related field [Required]
Work Experience: - 5+ years of relevant experience [Required]
- 2+ years of leadership experience [Required]
Physical Requirements: (Please click the link below to view work requirements)
- Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$97,219.20 - $180,835.20
Background Screening Requirement (Florida Law) Certain positions are subject to
Florida Level 2 background screening, including fingerprinting, as required by state law.
Applicants may review general information about Florida's background screening requirements at the
Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/
