Manager, Ocean Export (Pharma)

Location: USA - Itasca, N Arlington Heights Rd Division: Air & Sea Job Posting Title: Manager, Ocean Export (Pharma) Time Type: Full Time Summary The Ocean Export Manager oversees the export process for ocean cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to ensure a high level of service and customer satisfaction. The position also requires knowledge and understanding of the specialized requirements associated with pharmaceutical shipments, including appropriate handling, documentation, regulatory requirements, and transportation considerations applicable to pharmaceutical and other temperature-sensitive products. Duties and Responsibilities Oversee the ocean export process, including preparation of shipping documents, customs clearance, and booking with shipping lines. Oversee and coordinate pharmaceutical shipments, ensuring appropriate handling, documentation, transportation requirements, and adherence to applicable regulatory and customer requirements. Apply knowledge of pharmaceutical and temperature-sensitive cargo requirements to support the safe, compliant, and timely movement of shipments. Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient delivery. Build and maintain relationships with customers, vendors, and third-party service providers. Address and resolve customer inquiries promptly to maintain satisfaction and trust. Ensure compliance with all relevant regulations, including customs regulations and trade laws. Ensure compliance with applicable requirements for pharmaceutical exports, including product handling, documentation, temperature-control, and transportation requirements. Stay updated on changes in ocean freight regulations and export controls. Develop and implement policies and procedures to improve efficiency and service quality. Identify and execute process improvements to reduce costs and enhance customer satisfaction. Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality. Analyze performance data to identify trends and areas for improvement. Supervisory Responsibilities Supervises a team of ocean export coordinators and support staff. Educational background / Work experience Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred. 5 years of experience in freight forwarding, logistics, or a related field is preferred. Prior experience in ocean exports and supervisory roles is highly desirable. Experience handling pharmaceutical, healthcare, life sciences, temperature-sensitive, or other highly regulated shipments is preferred. Demonstrated knowledge of the specialized documentation, handling, transportation, and regulatory requirements associated with pharmaceutical shipments. Preferred Qualifications: Familiarity with ocean freight regulations, customs requirements, and export controls. Knowledge of pharmaceutical shipment requirements, including temperature-controlled transportation, product handling, documentation, and applicable regulatory requirements. Experience coordinating pharmaceutical or other time- and temperature-sensitive cargo is strongly preferred. Knowledge of shipping routes and schedules. Skills & Competencies Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment. Lead Your Team: Excellent leadership and communication skills to manage and motivate a team. Lead Your Business: In-depth knowledge of logistics, supply chain management, and ocean freight principles, including the specialized requirements associated with pharmaceutical and other regulated shipments. Language skills Fluency in English is required. Computer Literacy Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with logistics and ocean cargo management systems. Physical Demands Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel may be required for this role domestically and internationally. For this position, the expected base pay range is $90k - $115k. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.