Exciting Opportunity at MSK: Manager, MSK Time Center of Excellence
Join MSK as Manager, MSKTime Center of Excellence, where you'll help strengthen timekeeping practices and drive meaningful operational improvements across the organization. This role will have a particular focus on identifying opportunities to extend and build MSKTIME Scheduling, End user Training and develop actionable reporting solutions, reduce and ultimately eliminate unnecessary overtime, partnering with leaders and teams across MSK to build sustainable, effective workforce practices.
This is an opportunity for a collaborative, solutions-oriented leader who enjoys turning workforce data and operational insights into practical action. Strong operational judgment, stakeholder partnership, and the ability to influence change are key. You'll help establish consistent practices while supporting MSK's broader commitment to efficiency and excellence.
Role Overview- Lead the MSKTime Center of Excellence, establishing consistent and effective timekeeping and workforce management practices across MSK.
- Build, mentor a team of analysts engaged in MSKTime Scheduling and Time & Attendance.
- Drive leading practices in Workforce scheduling and strategies focused on reducing and eliminating unnecessary overtime across MSK, identifying root causes, and partnering with leaders to implement sustainable solutions and process improvement
- Help build solutions via configuration, reporting and process improvement in MSKTime Scheduling systems
- Develop training strategy, content and deliver training to end users.
- Partner with operational, clinical, HR, Finance, and other stakeholders to improve workforce practices while considering business and staffing needs.
- Develop and reinforce standards, policies, processes, and governance for timekeeping and overtime management across the organization.
- Provide leaders with actionable insights and recommendations that help them proactively manage workforce scheduling and workforce utilization.
- Support continuous improvement initiatives that simplify processes, strengthen accountability, and improve consistency across departments.
- Help translate business needs into practical workforce management solutions
- Serve as a trusted resource for MSKTime practices, supporting adoption, education, training, problem-solving, and organizational change.
Key Qualifications - Experience leading workforce management, timekeeping, payroll, HR operations, labor management, or related operational functions.
- Demonstrated experience using data and operational insights to identify workforce trends and improve business outcomes.
- Experience partnering with leaders and cross-functional stakeholders to implement process or operational improvements.
- Working knowledge of timekeeping, scheduling, workforce management, or overtime management practices.
- Experience with Symplr workforce management technology
- Demonstrated experience managing initiatives, priorities, and stakeholders within a complex organization.
Core Skills - Configuration of Scheduling systems preferably with applied schedules, Pay rules, Reporting
- Overtime Reduction & Workforce Optimization using Scheduling and Time & Attendance systems: Ability to diagnose drivers of overtime and translate findings into practical, sustainable actions.
- Training content creation and delivery
- Data-Informed Decision Making: Comfortable interpreting workforce metrics and trends and using them to guide recommendations.
- Influence & Partnership: Builds relationships across functions and works effectively with leaders to drive adoption and accountability.
- Continuous Improvement: Identifies opportunities to standardize, simplify, and strengthen workforce and timekeeping processes.
- Change Leadership: Communicates clearly, navigates competing priorities, and helps teams adopt new processes and ways of working.
Additional Information: - Schedule: 9:00 AM - 5:00 PM EST, Monday - Friday
- Location: Hybrid, with a combination of onsite at 633 Third Avenue, New York NY and Remote Work
- Reporting To: Associate Director, Payroll
Helpful Links: Pay Range: $137,500.00 - $227,000.00
FSLA Status: Exempt
