Your OpportunityBDO Canada is currently seeking a replacement
Manager, Modern Workplace Technology Consulting to join our Technology Consulting team in the Greater Toronto Area. BDO's Modern Workplace Practice provides clients with solutions and services in the areas of Microsoft 365 Copilot, Copilot Studio, Microsoft 365, SharePoint, Teams, Viva, Enterprise Content Management, Intranets and Collaboration.
Key responsibilities of the role will include:- Growth:
- Participating in pre-sales activities including creating and running demos, presentations, drafting statements of work, pricing, proposals and responding to requests for proposal (RFPs)
- Assisting in the development & implementation of new service offering
- Engagements:
- Running client workshops and gathering/documenting requirements for modern workplace, content/document management and collaboration solutions
- Project management of multiple engagements against budget, timeline and scope
- Developing strategies and roadmap for clients to begin their modern workplace journey
- Lead and manage marketing and sales campaigns to generate leads
- Act as a liaison with Partners including Microsoft and other ISV's
- Evangelize Microsoft Copilot for M365, Microsoft 365, Viva and other Microsoft products internally and with clients
- Contribute to strategic direction of the Modern Workplace practice
- Acting as a customer escalation contact as required and providing management and guidance related to the resolution of customer satisfaction concerns
- Building deeper relationships with clients and assisting in expanding the engagement footprint when the opportunity presents itself
- Creating end user documentation for clients and providing training on Microsoft 365 and other applications
- Talent:
- Leading/managing engagement teams and ensuring that team members are effectively utilized
- On-going mentoring and coaching of team members including performance management
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
- Fostering a sense of purpose within the team; developing short and long-term objectives aligned with driving behaviours supporting our core values, mission and vision
- Interviewing and hiring new talent as the team grows
How do we define success for your role? - You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
- You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
- You identify, recommend, and are focused on effective service delivery to your clients
- You share in an inclusive and engaging work environment that develops, retains and attracts talent
- You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
- You grow your expertise through learning and professional development.
Your experience and education- Excellent customer-facing, communication and presentation skills
- Expert knowledge of the latest Modern Work tools in Microsoft 365, Microsoft Copilot for M365, SharePoint, Teams, Viva
- Adept at understanding and eliciting client business challenges and documenting high-level requirements
- Ability to run workshops/requirements gathering sessions for modern workplace, employee experience, content management, document management and collaboration solutions
- Experience leading or managing a team and coaching/mentoring team members
- Experience leading pre-sales meetings and activities including creating and running demos, presentations, drafting statements of work, proposals and responding to request for proposals (RFPs)
- Experience with Change Management and adoption frameworks
- Experience creating end user documentation and provide training on Microsoft services
- Ability to do project management and business analysis
- Understanding of the following concepts: GenAI, Agentic AI, Document Management, Unstructured Data, Employee Experience, Knowledge Management, Information Management
- Previous experience working with a consulting firm would be an asset
- Excellent in multi-tasking and time management
- Strategic planning and management expertise
The expected range of compensation for this role is $115,000 - $165,000 annually.
Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.
Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.
Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.
BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.
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Ready to make your mark at BDO? Click "Apply now" to send your up-to-date resume to one of our Talent Acquisition Specialists.
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