JetBlue Airways

Manager Modern Retailing and NDC Tech

JetBlue Airways • $118K — $177K *
Long Island City, NY 11101In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field; or equivalent experience with a High School Diploma and relevant work experience
  • 5 years experience with technology solutions for Passenger Service Systems or airline retailing technology
  • 2 years of supervisory or management experience
  • Proven track record in technology product management and application management functions
  • Strong understanding of system integrations and enterprise application ecosystems
  • Familiarity with Agile methodologies and product management practices
  • Excellent communication and stakeholder management skills.

Responsibilities

  • Own and evolve the technology product roadmap for JetBlue's NDC platform.
  • Lead and deliver retailing technology initiatives in collaboration with Engineering teams and stakeholders.
  • Partner with various departments to understand needs and prioritize technology solutions.
  • Ensure operational stability and enhancement of NDC capabilities supporting JetBlue's objectives.
  • Drive continuous improvement of Offer management and retailing capabilities.
  • Contribute to long-term retailing strategy and support technology roadmap development.
  • Build and maintain strong relationships with technology and commercial stakeholders.

Benefits

  • Access to healthcare benefits and a 401(k) plan with company match
  • Free space available travel on JetBlue
  • Performance bonuses and restricted stock units
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Crews member stock purchase plan.
Full Job Description
Position Summary:

The Manager, Modern Retailing and New Distribution Capability (NDC) Technology, is responsible for leading the product management, delivery, and ongoing evolution of JetBlue's airline retailing technology platforms focused on airline distribution and indirect channels. Reporting to the Senior Manager, Commercial Technology, this role owns the technology roadmap for JetBlue's NDC platform and Offer capabilities while partnering across Technology and Commercial organizations to deliver modern retailing solutions that enhance the customer experience, expand distribution capabilities and support JetBlue's commercial strategy.

This role leads a specialized team responsible for product management, platform support, operational excellence, and continuous improvement of JetBlue's NDC and modern retailing technology ecosystem. Working closely with Commercial and Crewmember Technology, Engineering, Enterprise Architecture, Revenue Management, Sales and Distribution, Digital, Customer Support, and strategic external technology partners, the Manager ensures retailing capabilities are delivered reliably while helping shape JetBlue's long-term evolution toward Offer, Order, Settle, and Deliver (OOSD) capabilities and modern airline retailing.

Essential Responsibilities:
  • Own the technology product roadmap, lifecycle, and continuous improvement of JetBlue's NDC platform and supporting Offer capabilities.
  • Lead the planning, prioritization, and successful delivery of retailing technology initiatives in partnership with Engineering teams and business stakeholders.
  • Partner with Commercial, Revenue Management, Sales, Digital, Customer Support, and other Technology teams to understand business needs, define product priorities, and deliver scalable technology solutions.
  • Ensure the successful implementation, operational stability, and ongoing enhancement of NDC capabilities, supporting JetBlue's retailing and distribution objectives and adoption.
  • Drive continuous improvement of Offer management capabilities, including merchandising, ancillary retailing, distribution, servicing capabilities and partner enablement.
  • Contribute to JetBlue's long-term retailing strategy by helping define technology roadmaps supporting future Offer Management, Order Management, and broader OOSD capabilities as the industry continues to evolve.
  • Partner with airline distribution partners, technology partners, and commercial stakeholders to support partner onboarding, certification, implementation, testing, and production readiness for NDC-enabled capabilities.
  • Build strong working relationships with strategic technology partners, providing day-to-day product leadership, governance, and domain expertise to support successful solution delivery.
  • Lead technology discovery, requirements definition, backlog prioritization, and release planning for NDC retailing technology products.
  • Partner with Enterprise Architecture to align retailing technology solutions with enterprise technology standards, API strategies, integration patterns, cloud architecture, and long-term architectural direction.
  • Build strong working relationships with strategic technology business partners, providing day-to-day product leadership and domain expertise to support successful solution delivery.
  • Establish and monitor product health metrics, operational performance, platform adoption, and key business outcomes to identify opportunities for continuous improvement.
  • Lead incident response, production support, root cause analysis, and operational improvement efforts for supported retailing platforms.
  • Ensure technology solutions meet security, compliance, availability, and operational support requirements.
  • Lead, coach, and develop a high-performing team responsible for product management and operational support of JetBlue's modern retailing technology platforms.
  • Foster a collaborative, customer-focused, and continuously improving team culture.
  • Establish clear priorities and align team objectives with Technology and Commercial organizational goals.
  • Promote Agile product management practices and effective collaboration across cross-functional delivery teams.
  • Serve as the Technology subject matter expert for NDC and modern airline retailing capabilities, representing the domain across Technology initiatives and cross-functional planning efforts.
  • Other duties as assigned

Minimum Experience and Qualifications:
  • Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Five (5) years related experience delivering technology solutions supporting Passenger Service Systems (PSS), commercial, digital, eCommerce, or airline distribution or retailing technology platforms.
  • Two (2) years supervisory/management experience
  • Experience leading technology product management or application management functions.
  • Experience managing technology projects or product roadmaps in Waterfall and Agile environments.
  • Experience leading or developing technical or functional teams.
  • Experience partnering with business stakeholders to translate business objectives into technology solutions.
  • Strong understanding of system integrations, APIs, and enterprise application ecosystems.
  • Strong technology product management and roadmap development skills.
  • Excellent communication and stakeholder management skills.
  • Ability to influence cross-functional teams without direct authority.
  • Strong analytical and problem-solving abilities.
  • Ability to balance strategic planning with operational execution.
  • Demonstrated ability to manage competing priorities in a fast-paced environment.
  • Knowledge of Agile delivery methodologies and product management practices.
  • Ability to build trusted relationships across Technology, Commercial, and external partner organizations.
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located.
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:
  • Bachelor's degree in a relevant field
  • Experience within the airline, travel, or hospitality industry.
  • Experience supporting IATA NDC implementations or airline distribution technologies.
  • Familiarity with airline Offer Management, merchandising, ancillary retailing, or digital commerce capabilities.
  • Working knowledge of IATA Modern Airline Retailing concepts, including Offers and future Order Management capabilities.
  • Experience working with PSS, distribution platforms, retailing business partners, or commercial technology solutions.
  • Experience working with cloud-based platforms, APIs, and modern integration architectures.
  • Experience managing a budget and developing business cases
  • Experience managing a full project or initiative, including presenting recommendations to senior leadership

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion as well as the JetBlue Principles of Leadership
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment

Work Environment
  • Traditional office environment
  • Ability to work remotely

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:
  • The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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