About The Role The Manager, Authentication oversees a team of Authenticators in a production-driven, e-commerce warehouse environment.
What You Get To Do Everyday
Lead, develop, and inspire a high-performing team
Provide positive and inspirational leadership by building a strong organization focused on the employee and consignor experience
Drive individual and team results through coaching and development techniques that support a positive and engaging employee experience
Develop and execute continuous improvement projects that will enable better scaling e-commerce
Drive achievement of quality and performance metrics including unit economics, quality and SLA
Track and report on individual and team productivity throughout the month
Act as primary point of contact for the copy/receiving team regarding the authenticity of items
Ensure the success of the company by checking random assortments of product and actively identifying authentication issues/threats to the business
Develop and implement resources and trainings to prevent acceptance of counterfeit goods
Assist the Authentication and Brand Compliance team in effectively processing items through the product pipeline
Manage team resources to ensure product is authenticated, priced, and appropriately described throughout the receiving/copy process
Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, trends, corrective actions, and re-validations
Maintain strong understanding of market pricing trends and KPI's
Review accuracy/authenticity of product before launch to the site
Conduct product knowledge training & coaching for internal associates and external teams
What You Bring To The Role
Minimum Requirements
5+ years of experience leading and managing a team of 50 or more, preferably within an e-commerce warehouse environment
3+ years of experience working in warehouse or similar operations
A proven track record for managing and developing a high performing team in a metrics-based environment
Ability to dynamically managing work flow is a fast paced environment, communicating priorities to the team
Experience in workforce planning and scheduling
Excellent business judgment, fact-based decision-making, and problem solving skills
Drive to achieve results both individually and as a team
Exceptional attention to detail and organization skills
Strong written, verbal, presentation & communication skills with ability to tailor communication style to suit the target audience; executive presence
Adaptability and openness to change
A growth mindset with a solutions focus
Preferred Requirements
Bachelor's degree
Proficiency with Google Suite
Experience in authentication for luxury goods
Multi-brand knowledge, with particular regard to authenticity
Compensation, Benefits, + Perks
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The expected salary range for this role is $73,440.00-$105,060.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
About The RealReal
The RealReal is a luxury online consignment store that specializes in authenticated, pre-owned designer fashion and accessories. The company was founded in 2011 by Julie Wainwright and has since grown to become a leading player in the online luxury consignment market. The RealReal employs a team of experts who carefully inspect and authenticate every item sold on the platform, ensuring that customers receive only the highest quality products. The company is committed to sustainability and has implemented several initiatives to reduce waste and promote circular fashion. The RealReal is headquartered in San Francisco, California and has additional offices in New York, Los Angeles, and Washington D.C.
