OverviewThe Manager – Market Operations is part of the operations leadership team and is responsible for providing analytical support and overseeing market operations. The Manager - Market Operations will help translate strategic vision into operations and build the operational infrastructure to support the market's growth and efficiency over time. This position will be responsible for managing multi-million-dollar P&L (~$5M of revenue).
Essential Duties and Responsibilities
- Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactively solicit and problem solve issues faced by the clinical and administrative teams
- Own and drive reporting on operational performance and care management metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results incorporating the Integrated Care Model
- Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings
- Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
- Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management
- Serve as engagement champion to grow total census under management including but not limited to overseeing scheduling tactics, building community relationships, etc.
- Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
- Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
- Lead a team responsible for the administrative functioning of a market, including but not limited to:
- Preparation for Executive visits
- Coordination with relevant vendors necessary for office operations
- Administration of PTO and payroll systems, and on-call schedule
- Facilities and office management
- Repurpose workforce planning if/when necessary to meet Practice shifts
- Facilitate the successful onboarding of new hires
- Maintenance of supplies and maintains appropriate process for ordering and storage
- Calendar management for the office, including prep and follow up for recurring meetings
- This is an overview of the duties, responsibilities and requirements for this position. Employees will be required to perform other job-related assignments as requested.
In this role you may work with. . .
• Operations Team• Clinical Team• Administrative Team
• Patients• Providers
Qualifications
Required Knowledge, Skills and Experience
- Bachelor’s degree in business or related field or 3+ years of administrative management experience in health care, preferably in a managed care/value-based care setting
- Experience managing multi-million-dollar P&L (~$5M of revenue)
- Familiarity with valued-based arrangements, including shared savings and risk
- Experience managing a team and driving collaboration across teams
- Analytic, decisive with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
- Valid and unencumbered driver's license with good driving record
Preferred Knowledge, Skills and Experience
- Healthcare focus strongly preferred
Posted Max Pay Rate
Posted Min Pay Rate
Pay TransparencyIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
