MANAGER, MARKET INSIGHTS (19-Month Term)
MATERNITY LEAVE COVERAGE STARTING IN DECEMBER
INVEST OTTAWA - VENTURE DEVELOPMENT
Reporting to the Director, Venture Services, the Manager, Market Insights leads the Market Insights team and oversees the delivery of research, competitive intelligence, and market analysis to Invest Ottawa clients and internal teams. The role ensures actionable insights drive data-informed decision-making for primarily technology startups and scaleups.
The Manager is responsible for the Market Insights operating model, including intake, triage, prioritization, workflow, service standards, quality assurance, reporting, vendor research tools and platforms, related contracts, negotiations and renewals, client satisfaction, team performance, and service design as client needs, business priorities, and market trends, including artificial intelligence, evolve.
Work Model:
Hybrid role requiring 10 in-office days per month
Corporate Pay Band D: $76,000 - $114,000
Hiring Salary Range: $76,000 - $95,000 (Segment 1 - Midpoint)
Reason for Opening: Backfilling a position
WHAT YOU WILL BE DOING
Team Leadership
- Manage Market Insights analysts and co-op students, including workload planning, work assignment, coaching, performance reviews, hiring support, routine approvals, and escalation management
- Coach the team in solving complex client challenges through data-driven storytelling and strategic interpretation of findings
- Provide guidance on research approaches and analytical methods to support credible, actionable insights
- Set and uphold quality assurance practices, service standards, and research standards
Client Engagement & Intake
- Own the Market Insights intake process across programs, including client intake, triage, prioritization, resource allocation, capacity planning, and workflow management
- Oversee client engagement processes, ensuring timely, high-quality delivery of insights and analysis
- Assess clients' research needs and recommend the most effective services, tools, and methods for data collection and analysis
- Balance competing priorities between client demands, strategic projects, internal initiatives, and team capacity
Research & Analysis
- Translate complex, ambiguous, or incomplete client needs into clear research questions, practical methodologies, and actionable deliverables
- Interpret large volumes of quantitative and qualitative data from multiple sources to generate clear, strategic insights
- Review and recommend research methodologies, tools, AI-enabled methods, and data visualization approaches, ensuring they are reliable, ethical, and aligned with client needs
- Validate and review AI-enabled output and research findings before they inform client-facing deliverables, internal reporting, or service decisions
- Anticipate changes in the innovation ecosystem to keep Invest Ottawa's insights forward-looking and relevant
Planning, Performance & Vendors
- Develop and oversee the annual operating plan for the Market Insights team, including goals, milestones, KPIs, budget, and reporting requirements
- Measure and report on the team's impact through key metrics, including client satisfaction, turnaround time, research volume, quality standards, and stakeholder use of insights
- Identify and evaluate new data sources, software, vendor tools, and research methods that support continuous service improvement
- Lead vendor renewals and manage vendor relationships and contracts, recommending vendor selection and budget decisions and approving purchases within parameters
Collaboration & Communication
- Collaborate closely with Venture Services and Venture Programs teams, and other internal stakeholders, to align market research initiatives with program goals
- Maintain strategic relationships with innovation hubs and other partners to drive project outcomes and cross-referrals
- Lead communication of deliverables through reports and presentations to internal and external stakeholders
- Keep internal and external service content, collateral, and referral information up to date so stakeholders understand Market Insights offerings and pathways
WHAT YOU HAVE ACCOMPLISHED/GAINED THROUGHOUT YOUR CAREER:
- Bachelor's degree in Business, Economics, Marketing, Data Analytics, or a related field (Master's degree preferred)
- Minimum 5 years of experience in market research, business intelligence, or strategic analysis, preferably in a technology or innovation setting
- Demonstrated leadership experience managing teams and client-facing projects, including workload coordination, performance reviews, hiring support, approvals, and escalation management
- Experience with market research platforms, databases, and analytics tools (e.g., PitchBook, Semrush, Patsnap, ZoomInfo or similar)
- Strong analytical and critical thinking skills with the ability to interpret complex data
- Excellent written and verbal communication and presentation skills
- Proficiency in data analysis tools, CRM systems, and visualization software (e.g., Excel, Power BI)
- Strong project management skills with attention to detail, service standards, deadlines, workflow, and reporting
- Demonstrated ability to evaluate and use AI-enabled tools responsibly, including validating outputs, protecting data, assessing source reliability, and setting team standards for appropriate use
- Strategic mindset with a focus on actionable insights and measurable outcomes
- Experience with marketing tools and vendor platforms is an asset
- Demonstrated interest in entrepreneurship, innovation, and economic development is an asset
Do you have some of these skills but maybe not all? We still encourage you to apply as we would love to review your unique applicationand learn more about you!
