Manager, Field Operations supervises the daily activities of the employees in their respective region. They set priorities for the team to ensure task completion and coordinate work activities with other managers. This position reports to the Director, Field Operations.
Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.Responsibilities- Supervises the teams' objectives and reports on their performance as it relates to established performance goals (MTTR, Revenue, OTP)
- Hire, retain, and develop a team of Field Technicians (15)
- Develop training and mentoring programs for new and existing team members.
- Work with internal organizations and 3rd parties to ensure maintenance, break-fix, and turn-up activities are resolved consistently to the service levels expected by our customers; both internal and external.
- Work with internal teams to create, streamline, and document workflow.
- Prioritize assigned work.
- Monitor costs to ensure incurred costs are in line with the forecasted budget.
- Create, monitor, and report on the forecasted budget for the assigned region.
- Responsible for inventory forecasting and tracking of the assigned region.
- Administer Zayo fleet program in partnership with Fleet Manager for the assigned region.
- Establish a disaster recovery plan for the assigned region.
- Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development - Salesforce or otherwise.
- Establish and publish 24/7 on-call/after hours coverage schedule
- Work closely with remote support team to identify isolate and repair network and customer impairments
Qualifications- Comfort in presenting data and financials to team and various other departments
- Strong communication skills
Education & Experience- Bachelor's Degree in management, or other related field is required, or a High school diploma/GED with nine years of direct related experience
- Minimum of five (5) years of direct related experience plus two years of experience in a leadership or managerial capacity.
Estimated base salary range: $71,800 - $110,400 USD/annually.The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
