Manager, Long Haul Technician Operations supervises the daily activities of the employees in their respective region. They set priorities for the team to ensure task completion and coordinate work activities with other managers. This position reports to the Director, Field Operations.
Role MissionProtect the route. Prevent damage. Know the network. Develop the team. Be ready to restore.Build and lead a team that serves as the eyes, ears, and first line of defense for Zayo's long-haul fiber network. Proactively identify infrastructure threats, strengthen restoration readiness, and deliver qualified technical support while keeping network protection and reliability at the center of every decision.
Location Requirement: Please note that this role will be located in the Columbus, OH area and working remote and in the field. Our ideal candidate will reside within 45 minutes of the Columbus metro area.Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.
Responsibilities- Supervises the teams' objectives and reports on their performance as it relates to established performance goals (MTTR, Revenue, OTP
- Hire, retain, and develop a team of Field Technicians (15)
- Develop training and mentoring programs for new and existing team members.
- Work with internal organizations and 3rd parties to ensure maintenance, break-fix, and turn-up activities are resolved consistently to the service levels expected by our customers; both internal and external.
- Work with internal teams to create, streamline, and document workflow.
- Prioritize assigned work.
- Monitor costs to ensure incurred costs are in line with the forecasted budget.
- Create, monitor, and report on the forecasted budget for the assigned region.
- Responsible for inventory forecasting and tracking of the assigned region.
- Administer Zayo fleet program in partnership with Fleet Manager for the assigned region.
- Establish a disaster recovery plan for the assigned region.
- Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development - Salesforce or otherwise.
- Establish and publish 24/7 on-call/after hours coverage schedule
- Work closely with remote support team to identify isolate and repair network and customer impairments
Qualifications- Must be located within 45 minutes of Columbus, OH.
- Strong knowledge of fiber optic networks, long-haul infrastructure, outside plant operations, Damage Prevention, utility locating, and excavation risk.
- Demonstrated ability to lead geographically dispersed field teams and prioritize resources based on network risk and customer impact.
- Experience managing operational performance, budgets, workforce capacity, vendors, and field resources.
- Ability to interpret operational data, drive process improvements, and communicate effectively with employees, cross-functional partners, and senior leadership.
- Strong safety orientation and demonstrated ability to lead during high-pressure network incidents and restoration events.
- Familiarity with OTDR and fiber testing equipment, GIS, network documentation, and field workforce-management systems preferred.
Education & Experience- Minimum of 5 years of relevant telecommunications, fiber network, OSP, Field Operations, or Damage Prevention experience.
- Minimum of 2 years of supervisory, leadership, or management experience.
- Experience supporting long-haul fiber networks, restoration, utility locating, or Damage Prevention strongly preferred.
- Bachelor's degree in Telecommunications, Engineering, Business, Management, or a related field preferred; equivalent relevant industry experience may be considered.
Estimated base salary range: $71,800 - $110,400 USD/annually.#LI-HybridThe base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
