Bachelor's degree in Industrial Engineering, Computer Science, Information Systems, Information Technology, Supply Chain, or equivalent
4+ years in an Operations Analysis role
Strong technical communication skills
Proficient in statistical and analytical methods
Project management expertise
Experience in data visualization and design
Advanced MS Office skills
Effective leadership and interpersonal communication
Continuous improvement mindset
Proficient in SQL or similar query languages
Experience with Power BI or similar tools
Responsibilities
Lead performance analysis projects, identifying opportunities and conducting root cause analysis
Develop automated performance tools for the Logistics Services team
Support training and change management for operational use of performance tools
Manage project plans and communicate status to stakeholders
Gather and document detailed business requirements
Build strategic partnerships to enhance innovation and implementation with IT and Data Engineering
Benefits
Opportunity to lead a team in a dynamic logistics environment
Engagement with cutting-edge performance tools and automation
Collaboration with various departments to drive innovation
Focus on continuous improvement and professional development
Potential for career advancement within the organization
Full Job Description
Description
Job Overview and Responsibilities
This Logistics Services Performance Analysis Manager role is responsible for leading a team that supports the Logistics Services Organization with project-based and adhoc performance analysis including monitoring performance related to continuous improvement initiatives, monitoring performance related to new process implementations, business case analysis, identifying opportunities, root cause analysis and developing performance leadership report outs.
This role will also support the team in building, refining, maintaining and managing performance tools within the Logistics Services organization. To develop performance tools the team translates business requirements from operations leaders to technical requirements. This team is responsible for managing training / change management programs related to tool developments and updates. The team will strive to reduce manual work, by automating more of our performance tools and business processes.
Supports operation performance analysis by completing adhoc monitoring project performance, identifying areas of opportunity, carrying out root cause analysis and developing performance report outs
Lead development of automated performance tools for the Logistics Services team
Support training / change management programs related to operational use of performance tools through direct engagement with stations (frontline through leadership)
Manages projects by drafting project plans, maintaining action/issue log and communicating status to steering committee on a regular basis
Gathers and documents detailed requirements in accordance with customer needs
Supports building of strategic partnerships to accelerate innovation, learnings and implementation, in partnership with IT, DT and Data Engineering
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree in Industrial Engineering, Computer Science, Information Systems, Information Technology, Supply Chain or equivalent relevant degree
4+ years experience in Operations Analysis based role
Technical Communication Skills
Statistical and Analytical Skills
Project Management Skills
Data Visualization and Design Experience
Advanced Knowledge in MS Office
Strong Leadership with Effective Oral, Written and Interpersonal Skills
Continuous Improvement Mindset
Proficient in writing queries using SQL or similar technologies/languages
Data Visualization experience with Power BI or adjacent programs
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree
LSS Green Belt or Black Belt
6+ years experience in Operations Analysis
Airline Experience
Supply Chain or Warehousing Experience
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.
About United Air Lines, Inc
United Airlines is a major American airline that operates a large domestic and international route network. The company is headquartered in Chicago, Illinois and is a founding member of the Star Alliance, the world's largest airline alliance. United Airlines operates a fleet of over 800 aircraft and serves more than 350 destinations in over 50 countries.
