5+ years of experience in event ticketing preferred
Proficient in Ticketmaster, TM1, Host, and Archtics
Strong communication and critical thinking skills
Excellent project management abilities
Ability to multitask and interact with diverse entities
Strong organizational and self-motivational skills
Proficient in Microsoft Outlook, Word, PowerPoint, and Excel
Responsibilities
Act as primary ticketing contact for all events
Create and manage scaling and show builds for all events
Distribute event confirmation memos
Manage third-party distribution partners
Conduct weekly event audits and ticket sales reports
Oversee artist/promoter and venue holds
Ensure client satisfaction and retention through effective ticketing implementation
Provide on-site management at events as needed
Benefits
Robust tools and resources for career development
Focus on employee growth and longevity
Opportunities for upskilling and talent harnessing
Support for understanding personal interests and career paths
Full Job Description
Who are we hiring?
The Manager, Sphere Live will assist the Booking department, including the SVP and Live, with tasks that are integral to the day-to-day operation of the department. This will include but is not limited to on-sale calendar maintenance, acting as primary ticketing contact for all events, creating and managing scaling and show builds for all events, managing artist / promoter and venue holds, and acting as primary point of contact for Ticketmaster on all day-to-day ticketing related issues for the department. This position will assist in department reporting, data analysis and special projects.
What will you do?
Act as primary ticketing contact for all events
Create and manage scaling and all show builds for all events
Create and distribute event confirmation memos
Manage third party distribution partners
Weekly event audits, ticket sales, inventory and sign-up reports.
Manage all tickets for artist / promoter and venue holds
Act as primary point of contact for Ticketmaster for all ticketing related issues for the department
Oversee, supervise and execute the implementation of all event ticketing needs to ensure client satisfaction and retention
On site management at venue day of event, as needed
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
Strong experience in event ticketing (5 years + preferred)
Proficient in Ticketmaster, TM1, Host and Archtics
Excellent communication and critical thinking skills
Excellent project management skills
Flexibility - ability to multitask, interact with diverse entities
Teamwork - ability to work across various departments
Excellent organizational skills
Excellent self-motivational skills
Ability to work in a fast-paced environment
Ability to establish working relationships with people at all levels
Ability to identify problems and seek solutions
Knowledge of Microsoft Outlook, Word, PowerPoint and Excel
#LI-Onsite
Pay Range
$83,000-$120,000 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
