5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management
Proven track record managing complex, multi-site projects from start to finish
Proficiency in project management and CRM tools like Salesforce, Trello, JIRA, and Tableau
Experience using AI tools to enhance workflows
Ability to analyze data and report operational metrics to executive leadership
Experience deploying automated email campaigns for user conversion
Exceptional interpersonal skills for building trust across teams and partners
Responsibilities
Oversee hundreds of new site launches across the East Region from contracting through post-launch execution
Provide in-person support on go-live days with regional travel
Manage budgeting and signage requests, coordinating timely orders to reduce costs
Own regional launch reporting, maintaining real-time project status updates
Collaborate with Sales, Product, Tech, and Local Operations to keep launch deliverables on track
Partner with property managers and internal operations for tenant onboarding
Educate field teams on new platforms and updated Standard Operating Procedures
Build automated tools with Product and Tech to streamline operations
Benefits
Healthcare benefits
401(k) plan
Short- and long-term disability coverage
Basic life insurance
Bonus plans
Full Job Description
Who you are
Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring. In this highly cross-functional role, you will partner closely with Local Operations, Sales, Business Development, Product, and Tech teams to maintain real-time visibility into deployment progress, ensure alignment across leadership, and hit crucial launch timelines. Your work will directly impact individual and enterprise onboarding, shape new product features, and drive subscriber conversion to deliver a seamless experience for our partners and members across the region. As a serial problem-solver, builder, and data-driven decision-maker, you thrive in ambiguous, fast-paced environments, comfortable digging into data, challenging standard operational methods, and turning chaos into structure to continuously scale operations.
What you'll do
Oversee hundreds of new site launches across the East Region from contracting through post-launch execution
Provide occasional in-person support on go-live days through required regional travel
Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs
Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses
Collaborate alongside Sales, Product, Tech, and Local Operations to keep all launch deliverables on track
Partner with property managers, real estate partners, and internal operations to support comprehensive tenant and enterprise onboarding
Educate and align field teams on new platforms, tools, and updated Standard Operating Procedures (SOPs)
Partner with Product and Tech to build automated tools and establish SOPs that eliminate manual operational work
Leverage AI tools, Salesforce, and Trello to optimize data flows, maintain system hygiene, and streamline static workflows into high-output processes
Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption
What we're looking fo
5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management Demonstrated track record of managing complex, multi-site projects from contracting to post-launch execution
Proficiency or working knowledge of project management and CRM tools such as Salesforce, Trello, JIRA, and Tableau
Experience using AI tools to optimize workflows
Experience pulling data and owning operational metrics reported directly to executive leadership
Proven experience deploying automated email campaigns to drive user or subscriber conversion
Exceptional interpersonal skills with the ability to build trust across internal teams, external partners, and property managers
Willingness to travel occasionally for critical on-site go-lives
Passion for transportation, parking, mobility, logistics, or real estate technology
Experience in a fast-paced tech environment
Anticipated Base Salary: $90,000.00 - $120,000.00 annually. Actual base pay offered is determined by qualifications, years of relevant experience, skills, education, certifications, and geographic location. Base pay is part of Metropolis's total compensation package, which may include healthcare benefits, a 401(k) plan, short- and long-term disability coverage, basic life insurance, bonus plans, and more.
About Metropolis
Metropolis is an architecture and construction firm that specializes in sustainable design and building practices. The company's projects include commercial, residential, and institutional buildings, as well as urban planning and development. Metropolis is committed to using environmentally responsible materials and methods in its projects, and has won numerous awards for its work. The company was founded in 1989 and is headquartered in Chicago, Illinois.
