The Role The Customer Onboarding team, part of Block's Financial Crimes organization, protects Block's ecosystem through the protocols that govern secure customer onboarding, ongoing monitoring and EDD, and compliant account restoration. As an enterprise role, the KYC Due Diligence Policy and Strategy Manager sets KYC policy and strategy for Block, Inc. as a whole - spanning Square, Cash App, TIDAL, and other business lines - combining policy expertise with practical implementation to strengthen KYC processes, with particular emphasis on identity verification and EDD.
You Will - Lead the development, review, and maintenance of enterprise KYC policies, standards, supplementary guidance, and exception requests
- Monitor regulatory change, assess impact on existing KYC frameworks, and keep global standards aligned with local requirements
- Partner with cross-functional teams to implement KYC requirements, and advise compliance technology teams on the policy requirements shaping KYC solutions
- Define policy requirements, guardrails, and validation criteria for AI/ML-driven risk-based segmentation and identity verification - and advise where automation is and isn't appropriate for KYC decisioning
- Monitor KYC metrics and program performance to assess effectiveness, enhance controls, and identify process improvements
- Serve as subject matter expert to business units and to legal, audit, and risk partners; participate in governance forums and support regulatory examinations and internal audits
- Identify, escalate, and help remediate KYC compliance risks, including those specific to AI/automation such as model drift, bias, false positives/negatives, and explainability gaps
You Have - 10+ years in BSA/AML/KYC compliance or compliance operations at a financial services firm, preferably payments or fintech
- A track record of influencing enterprise-wide compliance programs and advising executive leadership on complex regulatory matters
- Strong knowledge of compliance regulations, risks, and typologies, paired with an analytical, metrics-driven approach to building substantiated solutions
- Excellent written and verbal communication skills and the organizational skills to manage competing priorities in an agile, fast-paced environment
- The ability to execute independently and at a high level while working effectively with team members at all levels
- Demonstrated AI fluency: framing ambiguous compliance problems for AI, critically evaluating outputs for gaps, bias, or risk, and using AI to accelerate execution without compromising quality or compliance standards
- Preferred: experience engaging federal or international banking regulators, relevant certifications (CAMS, CFE, CFCS, CRCM), and exposure to AI/ML-driven compliance or risk-decisioning tools
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$163,600 - $245,400 USD
Zone B:
$152,200 - $228,200 USD
Zone C:
$144,000 - $216,000 USD
Zone D:
$135,800 - $203,600 USD
Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
