Manager, IT Systems

Posting Details

Position Information

Job Title
Manager, IT Systems

Status
Regular

Full Time/Part Time
Full-time

Location
Jamestown Campus

Job Description

The IT Systems Manager is responsible for the delivery of college IT systems and related infrastructure and the System Administrators, reporting directly to the Associate Vice President of IT. As a key member of the IT leadership team, this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring systems infrastructure strategy is fully aligned. This position will provide leadership in the visioning, development and implementation of the ITS infrastructure supporting all college IT needs, this includes all on primis and external (i.e. cloud) environments. This position will work closely with the Manager ITS Security to insure that the network infrastructure supports the college needs both immediate and in the future.

The position will supervise all System Administrator I's and System Administrator II's. S/he develops the daily work assignments for the systems administrators, providing technical guidance in design, engineering and problem solving. In addition, this position will be responsible for completing the EPA's for each of the aforementioned positions. In this role, the position will function as a Subject Matter Expert (SME) for the department, coordinating efforts to resolve issues and to provide direction for completion of new and existing projects, reporting and communication of the other team members. S/He will lead efforts for effective provisioning, installation/configuration, operation, and maintenance of the GTCC systems hardware, software and related infrastructure. S/He will evaluate and maintain servers and systems to ensure their proper security, operation and availability. S/he reviews current systems performance indicators to assist in the management of ITS projects, tasks and staff to maximize resource use and minimize business risk. S/he also researches and provides recommendations on technology requirements for the college. These activities include technical strategy, research & development and maintenance within the documented project life cycle.

This role will monitor systems for proper operation, system maintenance and security-breaches. S/He will follow established processes to standardize overall server management; ensuring equipment for system patches and maintenance of software/firmware in addition to assisting the Associate Vice President of IT in developing departmental policies and procedures. S/He will ensure successful backups of both files and ERP data and restore data as necessary. This position works closely with department managers throughout the college to analyze technology requirements, document specifications, and provide technical solutions.

Min Salary
$87,149.16

Mid Salary
We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience.

Duties/Functions

Difficult Challenges

Contacts

Education Required

• Bachelor's degree in information technology (computer science, computer information systems, programming or other related field) from an institutionally accredited college/university

Education Preferred

• Master's degree in information technology (computer science, computer information systems, programming or other related field) from an institutionally accredited college/university

Certifications

• Microsoft Azure Fundamentals, with Azure Administrator Associate preferred
• AWS Certified Cloud Practitioner, with AWS Certified Solutions Architect Professional preferred
• VMware Certified Professional preferred
• CompTIA A+, Network+, Security+, Linux+ preferred
• ITIL 4 Foundation preferred
• Or other current industry certifications not listed above

Experience Required

• Three years of experience as a Systems Administrator
• Seven years of work experience in IT field
• Three years of experience in administering a virtual environment
• Experienced in leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying target operating model
• Experience in managing large multi-site network topologies using best practices for management of bandwidth and security.

Experience Preferred

• Experience with Ellucian Colleague ERP system administration strongly preferred
• Experience with Ellucian products, WebAdvisor, Student Self Service, E-Commerce, Colleague Portal, UniData, and Colleague Studio.
• Windows server OS, Mac OS, Linux OS

KSA Required

• Demonstrated knowledge in network concepts and communication protocols
• Demonstrated ability to manage budgets and procure systems
• Demonstrated ability to build and lead teams
• Ability to build consensus, making decisions based on many variables, and gain support for major initiatives.
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce
• Demonstrated knowledge of storage technologies
• Demonstrated knowledge in administrating multiple platforms
• Demonstrated knowledge of Unix, Cloud OS, VMWare ESXi, and Windows Server Administration including DHCP, DNS, SMTP, Active Directory, vCenter, Horizon View, VDI and Solaris
• Ability to manage multiple projects and associated budgets
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Strong organization and problem solving skills

KSA Preferred

• Knowledge of cloud architecture, implementation and migration
• Demonstrated knowledge of data center operations
• Demonstrated knowledge of infrastructure architecture (TOGAF) methodology

Department/Job Specific Requirements

• Must have a valid NC driver's license

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:

• Ethics
• Safety/Shooter on Campus
• Personal Information Protection Training (PIP)
• Anti-Discrimination/Harassment & Title IX
• Other training may be required as determined applicable.

Physical Demands

• Physical Activity: Primarily sitting
• Environmental Hazard(s):
• Lifting: 20<->50lbs.

Posting Type
Staff

Posting Detail Information

Posting Number
2026-090-REG

Open Date
10/09/2026

Close Date
11/08/2026

Open Until Filled
No

Special Instructions to Applicants