Job Description
The Manager of IT Project Management provides leadership, strategic direction, and operational oversight for the planning, execution, governance, and delivery of technology projects across Texas State Technical College. This position leads the IT Project Management team and is responsible for establishing consistent project management practices, strengthening institutional accountability, improving portfolio visibility, and ensuring technology initiatives align directly with College priorities.
Reporting to the Director of IT Operational Services, the Manager collaborates closely with IT leadership, technical teams, business stakeholders, and external partners to manage scope, resources, schedules, dependencies, risks, and organizational change. The Manager fosters a culture of delivery excellence by balancing structured governance with agile, scalable practices adapted to project size and complexity.
Essential Functions
The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
Team Leadership & Capability Development
Provides direct leadership, mentorship, and operational supervision to the IT Project Management team by setting clear performance expectations, conducting regular evaluations, and fostering ongoing professional development. Fosters a collaborative and accountable team culture that emphasizes customer service, continuous capability growth, and disciplined project execution across all technology initiatives.
Project Portfolio Governance & Reporting
Establishes, implements, and continuously refines institutional IT project management standards, methodologies, templates, and performance metrics across predictive, Agile, and hybrid delivery frameworks. Monitors overall portfolio health, resource capacity, and schedule milestones while delivering transparent, data-driven reporting and actionable recommendations to executive and IT leadership.
Project Execution & Technical Integration
Oversees the end-to-end execution of complex, cross-functional technology initiatives involving enterprise software, cloud platforms, infrastructure, data analytics, and cybersecurity. Collaborates with technical engineering teams and functional stakeholders to ensure project deliverables, system integrations, and technical requirements remain aligned throughout the project lifecycle.
Stakeholder Management & Organizational Change
Partners with academic, administrative, and operational leaders to align technology solutions with departmental needs while actively managing project scope, risks, and conflicting priorities. Integrates structured organizational change management practices into project delivery to facilitate effective communication, end-user training, operational adoption, and sustainable transition to operational support.
Project Intake, Prioritization & Continuous Improvement
Leads the project intake, evaluation, and prioritization processes to assist leadership in assessing business value, technical complexity, budget impact, and resource feasibility. Directs post-implementation reviews and project retrospectives to systematically capture lessons learned, eliminate delivery roadblocks, and drive institutional process improvements.
Education & Experience
Minimum Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Administration, Project Management, Management Information Systems, or a related field.
5+ years of progressively responsible experience managing enterprise technology projects, programs, or project portfolios.
2+ years of leadership, supervisory, or significant team lead experience with responsibility for coaching and mentoring project professionals.
Preferred Qualifications
7+ years of progressively responsible IT project or portfolio management experience, including three or more years of direct supervisory experience.
Demonstrated experience leading a Project Management Office or enterprise technology portfolio within higher education or a complex public sector environment.
Professional certification such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or PMI Agile Certified Practitioner (PMI-ACP).
Demonstrated experience managing enterprise SaaS platforms, ERP systems, system integrations, and multi-campus technology migrations.
Relevant experience may be considered in lieu of formal education where appropriate, consistent with TSTC's equivalency philosophy.
Skills & Abilities
Demonstrated ability to lead, coach, and supervise professional project management staff to achieve high-quality project outcomes.
In-depth knowledge of project and portfolio management frameworks across Agile, predictive, and hybrid delivery models.
Strong enterprise technology acumen with the ability to bridge technical concepts and operational requirements for diverse audiences.
Advanced analytical and problem-solving capabilities to identify dependencies, evaluate operational risks, and recommend sound solutions.
Exceptional interpersonal, negotiation, and conflict-resolution skills to drive cross-functional alignment where direct reporting lines do not exist.
Proven capability to lead organizational change management initiatives that support technology adoption and operational readiness.
Strong organizational and prioritization skills to balance competing initiatives across a multi-campus college environment.
Proficiency with enterprise work management and tracking platforms to maintain accurate project records and executive dashboards.
Core Competencies
Leadership & Team Development
Leads with purpose, clarity, and visible commitment to institutional values while empowering team members to achieve high-performance results. Provides meaningful coaching, constructive feedback, and professional growth opportunities to build team capabilities and foster a resilient, service-oriented culture.
Job Knowledge & Job Performance
Applies deep technical and operational project management expertise to guide teams, solve complex institutional challenges, and deliver high-quality technology solutions. Maintains current knowledge of emerging industry standards, enterprise technologies, and governance practices to continually elevate departmental performance.
Ownership & Accountability
Takes ownership of team and portfolio outcomes, establishing clear expectations and holding project teams accountable for commitments, timelines, and budgets. Proactively navigates project challenges, makes sound risk-adjusted decisions, and maintains disciplined focus on institutional objectives.
Teamwork & Service
Cultivates cross-functional partnerships across academic, operational, and statewide departments to ensure shared understanding and customer satisfaction. Encourages an inclusive, collaborative team dynamic grounded in mutual respect, transparency, and responsive service delivery.
Planning & Execution
Translates organizational strategy into actionable project portfolio roadmaps while optimizing resource allocation and capacity management. Anticipates delivery bottlenecks, manages complex dependencies, and executes structured project plans with urgency, accuracy, and operational discipline.
Technology Acumen & Innovation
Applies a strong understanding of enterprise applications, cloud infrastructure, cybersecurity, and system architecture to guide informed technology decisions. Champions continuous improvement and explores innovative tools and processes that enhance project delivery efficiency across the College.
Extra Duties Statement
This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.
This position may be eligible for telework options in accordance with TSTC telework guidelines and State of Texas requirements.
Work is generally performed in an office environment and requires regular use of computer equipment, active communication during standard business hours, and occasional work outside standard business hours during critical project deployments, renewals, or scheduled system outages.
The role may require occasional travel to TSTC campuses, training events, or project meetings. TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.
