Manager IT, Platform Production Support, Clinical & Provider

JOB SUMMARY

This position is responsible for leading and managing teams of analysts and software engineers supporting the Clinical and Provider applications.  The teams are a hybrid model of on-shore and off-shore resources.  The Manager collaborates extensively with the Operations areas, the clients, Product Engineering and Infrastructure areas. This role involves guiding the team in optimizing system performance, ensuring high system availability, and delivering solutions that streamline clinical workflows and enhance the provider and patient experience.

ESSENTIAL RESPONSIBILITIES

• Team Leadership & Development: Lead, mentor, and manage a team of analysts and software engineers, fostering a culture of high performance, accountability, and continuous improvement.
• Application Support & Operations: Oversee the day-to-day support operations, incident management, and lifecycle maintenance for core Clinical and Provider applications.
• Stakeholder Collaboration: Partner closely with Clinical and Provider leadership, operations, and business stakeholders to ensure work is prioritized appropriately and the team is meeting client expectations.
• Vendor Management: Collaborate with third-party software vendors to manage service-level agreements (SLAs), troubleshoot complex issues, and integrate new product updates or patches.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor’s Degree in Information Technology, Management Information Systems, Computer Science or closely related discipline

Substitutions

• None

Preferred

• Master’s Degree in Information Technology, Management Information Systems, Computer Science or closely related discipline

EXPERIENCE

Required

• 5 years in a leadership / mentoring role
• 5 years of planning, implementing, maintaining and growing capabilities within relevant discipline
• 3 years of developing, communicating and presenting concepts to varying audience

Preferred

• Management experience in: employee development plans, performance evaluations, goals development
• Experience in budget administration and process improvement
• Knowledge and experience in developing strategic plans
• Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Knowledge of company’s business practices and direction as well as familiarity with the company’s products and resources
• Knowledge of the assigned business unit/area's direction and practices
• This position is required to comply with all Highmark Corporate Policies and IT Procedures, Standards and Strategies

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Remote/Office-based - Hybrid, if you live within 50 miles of the PGH office or Camp Hill office it will be Hybrid, in the office T, W, Th. If you live further than 50 miles it will be 100% remote.

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.