Job Type
Full-time
Description
Position SummaryHB is seeking a Investment Operations Manager to lead a team and oversee private and alternative investment operations within our RIA/wealth management environment. This role will focus on developing team members, managing individual and team performance, setting clear expectations, balancing workloads, and fostering a culture of accountability, collaboration, and continuous improvement. The Manager will also provide subject-matter expertise and operational oversight across the full alternative investment lifecycle, including subscriptions, capital calls, distributions, redemptions, transfers, custodian workflows, manager communications, and reporting. This individual will partner closely with Advisory teams, Compliance, custodians, investment platforms, and third-party investment managers to ensure workflows are executed accurately, efficiently, consistently, and with appropriate controls.
Job Responsibilities Investment Operations
- Assign, prioritize, and review associate-level work to ensure private investment requests, documentation, capital activity, and operational support items are completed accurately and on schedule.
- Establish and monitor team expectations for quality, timeliness, service, productivity, documentation, and adherence to operational controls.
- Review workflow data, errors, exceptions, and recurring issues to identify root causes, training needs, capacity constraints, and opportunities for process improvement.
- Own and maintain operating procedures, workflow standards, training materials, and quality-control processes for private and alternative investment operations.
- Identify and lead improvements to workflows, documentation standards, controls, technology utilization, and cross-functional handoffs.
- Serve as the primary escalation point for complex, high-risk, or nonstandard private and alternative investment operational matters.
- Partner with the Investments team, Compliance, Advisory teams, custodians, platforms, and third-party managers to administer private investment and alternative investment workflows.
- Oversee the team's accurate and timely execution of activities across the private and alternative investment lifecycle, including subscriptions, capital calls, distributions, redemptions, transfers, custodian workflows, manager communications, and reporting.
- Provide status updates, issue tracking, workflow visibility, and escalation updates to leadership as needed.
- Lead special projects and initiatives as needed.
People Leadership and Performance Management
- Lead, coach, and develop Investment Operations team members, establishing clear individual and team expectations aligned with departmental and firm priorities.
- Conduct regular one-on-one meetings and provide timely, specific, and constructive feedback.
- Establish performance goals and development plans and evaluate progress throughout the performance cycle.
- Identify individual and team skill gaps and implement training, cross-training, and development plans.
- Manage performance concerns promptly and consistently, including documenting expectations and partnering with Human Resources when appropriate.
- Recognize strong performance and create opportunities for team members to expand their knowledge, responsibilities, and professional capabilities.
- Monitor capacity and workload across the team, rebalancing assignments and resources as priorities and transaction volumes change.
- Promote accountability, collaboration, inclusion, knowledge sharing, and adherence to established procedures and controls.
- Support succession planning and help build bench strength within the Investment Operations organization.
- Recruit, interview, select, and onboard new team members as needed.
Requirements
- Demonstrated knowledge of private and alternative investment operations, including subscriptions, capital calls, distributions, redemptions, transfers, investor documentation, custodian workflows, investment platforms, manager communications, and reporting.
- Proficiency with Microsoft Office Suite, including but not limited to Word and Excel, as well as Adobe Acrobat.
- Excellent oral and written communication skills.
- Client-first attitude, professional demeanor, personal integrity, and an understanding of fiduciary responsibility.
- Highly organized with exceptional attention to detail and excellent follow-through.
- Self-starter with high initiative and comfort managing processes in an entrepreneurial, fast-paced environment.
- Positive attitude and strong work ethic.
- Strong interpersonal skills with the ability to partner effectively in a team and build trust and confidence of colleagues.
- Ability to work effectively within a team environment and a willingness to "pitch in" when necessary.
- Strong analytical and problem-solving skills.
- Demonstrated ability to lead and develop employees, delegate effectively, provide constructive feedback, assess performance objectively, and hold team members accountable for quality, timeliness, service, and adherence to established procedures and controls.
- Ability to successfully pass criminal background / credit check required.
Qualifications- Bachelor's Degree from an accredited college or university or equivalent relevant experience.
- 5 to 7 years of relevant experience in RIA, wealth management, family office, investment operations, private investments, alternative investments, or a related financial services environment.
- Minimum of 2 years of direct people-management experience, including responsibility for coaching, workload delegation, performance feedback, employee development, and formal performance evaluations.
Benefits- Competitive PTO/Holiday policy
- 401k match
- 1st day eligible benefits offering; medical, dental, vision, telemed, disability, +
- Paid Maternity/Paternity leave
- Fun and welcoming office environment with monthly and quarterly events
- Ability to work remotely 20%
- Cell phone stipend
- Equity Participation Plan
