Manager, Inside Sales

The Inside Sales Manager will lead, coach, and develop a team of Account Representatives to consistently achieve and exceed financial and operational goals. This role requires a hands-on, strategic leader who can drive performance, optimize sales processes, elevate team capability, and ensure strong alignment with organizational objectives. The Inside Sales Manager will play a critical role in enabling scalable growth, strengthening customer relationships, and building a high-performing, metric-driven sales culture. In This Role • Develop and execute ongoing performance management programs with clear KPIs, coaching, and accountability structures that drive continuous improvement and business results • Analyze and optimize territories and account assignments by assessing customer potential, call cycles, and historical performance to strengthen customer coverage and maximize revenue growth • Provide hands-on sales coaching through skill development sessions, targeted feedback, and support on complex customer interactions • Conduct comprehensive workload and call-volume analysis to identify operational inefficiencies, rebalance workload, and enhance team productivity and responsiveness • Establish and maintain a structured process for tracking and reporting key performance metrics, including revenue, new buyer acquisition, share of wallet (SOW), outreach activity, pipeline health, and other relevant KPIs • Partner with senior leadership to execute strategic account movements, ensuring territories and resources are aligned with market opportunity and business priorities • Lead a robust onboarding program for new hires, emphasizing consultative selling, product expertise, customer value articulation, and mastery of sales tools and processes • Leverage Salesforce CRM and reporting tools to track performance, monitor training effectiveness, support forecasting, and ensure the team operates with accurate and timely data • Collaborate with Talent Acquisition to meet quarterly hiring targets, supporting organizational growth • Develop and maintain standardized operating procedures to ensure consistency in sales execution, documentation, customer outreach, and internal workflows • Serve as the primary escalation point for customer or operational challenges, collaborating with cross-functional teams to ensure issues are resolved quickly and effectively • Strengthen communication across departments, building strong partnerships with marketing, customer service, operations, and product teams to streamline workflows and support shared goals • Foster a collaborative, accountable team culture, encouraging professional development, celebrating wins, and promoting behaviors that reflect company values • Attend a minimum of 4 markets per year • Other duties as assigned, in accordance with training and qualifications • Uphold the Core Values and be a valuable member of the Four Hands Team • Be open and honest • Reach for excellence • Act with responsibility • Value the whole person • Enjoy the journey Leadership and Team Management • Supervise and lead employee(s), ensuring efficient and effective operations • Provide coaching, training, and mentorship to team members, ensuring they have the skills and knowledge required to perform their jobs effectively • Monitor team performance, provide feedback, and ensure that company policies and procedures are followed • Promote a positive and collaborative team environment, encouraging employee engagement and teamwork • Foster strong communication within the team, ensuring clarity of roles, expectations, and goals • Identify and address skill gaps or performance issues promptly, implementing development opportunities and support plans as needed • Encourage innovation by involving team members in problem-solving and process improvement initiatives The Ideal Person • 4+ years' experience leading and growing an inside sales team • Proven sales experience across multiple segments • Advanced proficiency in Salesforce CRM required • Strong analytical skills with the ability to interpret performance data and implement improvements • Excellent communication and coaching abilities • Ability to travel to attend a minimum of 4 markets per year