Bachelor's degree or foreign equivalent required; 3 years of relevant experience can substitute for each year of education
4 years of relevant work experience in category management or related fields
8-10 years’ experience in handling category management activities in Maintenance & Technical Services preferred
Certification (CPSM, CPSD, CIPS, PMP) is a plus
Proven experience in client management and contractor negotiations
Responsibilities
Develop and execute category strategies for maintenance and services
Manage end-to-end category lifecycle including spend analysis and TCO optimization
Identify and implement opportunities for supplier consolidation and standardization
Lead large sourcing events such as RFPs, RFQs, and RFIs
Negotiate pricing models, SLAs, and MSAs
Support sourcing project pipelines and assist regional buyers
Drive continuous improvement initiatives with service suppliers
Benefits
Comprehensive health and wellness benefits
Professional development and training opportunities
Opportunity for advancement within a global organization
Collaborative and inclusive work culture
Flexible work arrangements
Employee recognition programs
Full Job Description
Job details
Job Role
Manager-Infosys Portland
Work Location
Chicago, IL
State / Region / Province
Illinois
Country
USA
Domain
Operations
Interest Group
IBPO USA
Company
IBPO USA
Requisition ID
149918BR
Category Manager - Maintenance & Services
The Sourcing Category Manager - Maintenance & Services is responsible for leading strategic sourcing and category management for maintenance, facilities, and technical services across U.S. + Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America's regulatory, labor, and safety standards. The position partners with Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders. Job Description:
Develop and execute category strategies for maintenance and services aligned with business and operational goals
Manage end-to-end category lifecycle, including spend analysis, and total cost of ownership (TCO) optimization
Identify opportunities for consolidation, standardization, and preferred supplier programs across sites
Lead large sourcing events (RFP, RFQ, RFI) for maintenance and technical service categories
Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects.
Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers
Act as a strategic business partner to Facilities Management, Engineering, Operations, EHS, Finance, and HR
Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
Provide market intelligence and benchmarking insights to internal stakeholders
Deliver and report annual cost savings, cost avoidance, and value creation metrics
Leverage should-cost models, rate benchmarking, and market analytics
Basic Qualifications:
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of relevant work experience in the job description
Preferred Qualifications:
Approximately 8-10 years' experience in handling category management activities in the Maintenance & technical Services space
Professional certification (CPSM, CPSD, CIPS, PMP) preferred
Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
Good client facing & client management skills
Demonstrated experience with maintenance and services procurement in the U.S. market
Experience working with national service providers and regional vendors
Transformation mindset with ability to identify improvement opportunities
Highly organized, proactive, and goal-oriented
High integrity, attention to detail, and strong prioritization skills
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
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