Duties Description The New York State Education Department's Office of Information Technology Services (ITS) is seeking applicants for a Manager Information Technology Services 1 position. Under the direction of the Assistant Director Information Technology Technical Services 1, the incumbent of this position will manage the department's Automation Support Center (ASC) Help Desk/Training, Audio-Visual Unit, and Executive Support. Together, these units provide training and support for standard SED software deployed throughout the department, audio-visual services to SED conference rooms, and serve as technical liaison for executive offices and department special events. Duties of this position include, but are not limited to, the following:
• Develop work plans, budgets, and direct activities of the units;
• Oversee and direct ITS Help Desk and audio-visual related procurements, including equipment, software and contracts;
• Manage staff and projects in the ITS Help Desk/Training unit, Audio Visual Unit and Executive Support Unit;
• Coordinate technical guidance for NYSED program areas;
• Assist in overall planning, supervision, and operation of ITS;
• Assist in setting strategic IT priorities and coordinate ASC activities;
• Serve as ITS technical liaison for Commissioner's Office and Board of Regents office including technical coordination for the monthly Board of Regents meetings;
• Contribute to the development of the Information Technology Services office as a provider of information management services to the Department; and
• Motivate staff to provide quality services with a strong customer service focus and continuously improve the type and level of services offered.
Minimum Qualifications Reassignment: Candidates must have one year of permanent competitive or 55b/c service as a Manager Information Technology Services 1.
Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.
Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-25 or higher eligible to transfer under Section 52.6 of the Civil Service Law.
For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm
55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and meet the minimum qualifications.
Provisional Appointment: In the absence of an eligible list with three or more candidates willing to accept a position, a temporary provisional appointment may be considered. For provisional appointment, candidates must be a current New York State Education Department employee AND have one year of permanent competitive, non-competitive NY HELPS***, or 55-b/55-c service as a Chief Computer Operator, Information Technology Specialist 3, Information Technology Specialist 3 (Data Communications), Information Technology Specialist 3 (Database), Information Technology Specialist 3 (Programming), Information Technology Specialist 3 (Systems Programming), Information Technology Specialist 4, Information Technology Specialist 4 (Data Communications), Information Technology Specialist 4 (Database), Information Technology Specialist 4 (Operations), or Information Technology Specialist 4 (Systems Programming).Provisional candidates must take the examination for Manager Information Technology Services 1 when it is next offered, and must be reachable on the resulting eligible list to maintain employment.
It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent, competitive appointment. This may be a temporary provisional appointment. Provisional candidates must take the examination for this title when it is next offered and must be reachable on the resulting eligible list to maintain employment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and are subject to verification of applicant eligibility. Promotions and transfers may change appointees' negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits.
This position allows for the opportunity to telecommute up to 50% each bi-weekly pay period and is granted at the discretion of the supervisor and the appointing office.
This position requires occasional off-shift night and weekend work.
This position leads to a maximum salary of $137,590 based on annual performance advances. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts
Name Office of Human Resources Management
Fax (518) 486-5631
Email Address OMSJobs@nysed.gov
Address
Street NYS Education Department
89 Washington Avenue, Room 528 EB
City Albany
State NY
Zip Code 12234
Notes on Applying APPLICATION: Qualified candidates should send a resume and letter of interest by November 24, 2026, to OMSJobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-1133/01719) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.
