Manager, Information Technology

Job Title: MANAGER, INFORMATION TECHNOLOGY (IT)

Shift Schedule: 8:30AM - 5:00 PM, Monday through Friday. Overtime as required. Subject to after-hour emergency responses.

Salary Range: $123,051.36 - $172,271.90 ANNUAL

Starting Salary: Depending on qualifications and experience.

CLOSING DATE: This job announcement will be open until filled.

INTERESTED APPLICANTS MUST SUBMIT THE REQUIRED DOCUMENTS IF YOUR APPLICATION IS SELECTED TO MOVE FORWARD IN THE EMPLOYMENT PROCESS.

MUST SUBMIT YOUR CURRENT DMV DRIVING RECORD TO: or Fax to (757) 857-3364

JOB SUMMARY: The purpose of this position is to ensure the Information Technology (IT) infrastructure (hardware, software, voice and data networks, storage, servers, cloud, mobile and wired telephony) is maintained and works reliably to meet business needs by providing day-to-day operational support for existing infrastructure services and end-user support for those services; and completing moderate to complex technical assignments and project-based work to promote the effective use of new and existing technology.

Position will be required to perform end user and network support at all levels for a 150+ node network in a campus environment, perform LAN administration and setup of network hardware (PC's, printers, servers, routers and other network infrastructure equipment), systems software and hardware maintenance and problem documentation, project planning and implementation, technical research pertaining to hardware and software with ability to make recommendations to management as needed for various projects.

ESSENTIAL JOB FUNCTIONS: The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Manages the IT department to ensure the Authority's IT infrastructure is maintained in working order, and IT staff is available to maintain 24/7 operations of the Airport. Serves as technical professional by overseeing a variety of moderately complex analytical and technical assignments; providing subject matter expertise and advice for assigned technology and infrastructure systems; planning, managing, and implementing infrastructure projects and upgrades; and assists in the design and documentation of infrastructure processes, procedures, and standards.
2. Ensures availability of infrastructure services by implementing, monitoring, and supporting servers, storage, telephony and other services and infrastructure software platforms including but not limited to server / client operating systems, reporting platforms, messaging and database services, network configuration, web proxies and other software-based systems.
3. Facilitates management of future problems by preparing clear and concise documentation; maintaining appropriate records of time spent, actions taken, and item status; assisting in designing and documenting infrastructure processes, procedures, and standards; maintaining and preparing system and software documentation; providing training or arranging for vendor training for system users.
4. Procures necessary hardware and software in compliance with Authority purchasing requirements as required for efficient operation of Authority networked systems and develops plans for maintenance, reallocation, and disposal of such equipment in a cost-effective manner.
5. Manage the Authority's cybersecurity risk profile and ensure that cybersecurity risks are appropriately mitigated. Ensure Authority staff are appropriately trained in cybersecurity policies and best practices.
6. Maintain Microsoft, Adobe, and other such software licensing programs to ensure operations continue.
7. Ensure system patches, updates, backups, and other necessary processes are effectively operating.
8. Maintains inventory of IT equipment, network-wide hardware and cabling diagrams.
9. Performs all other duties as assigned and directed.
10. Administer and adhere to all Authority policies and guidelines.

KNOWLEDGE, SKILLS AND ABILITIES: The following generally describes the knowledge, skills and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

1. Operating Systems: Proficient with latest version of Windows, Exchange Server & Windows Server. Network configuration principles for printers, PC's and other related peripherals required. Proficient with desktop automation software including Microsoft 365, exchange outlook, and internet software. Excellent diagnostic abilities for hardware and software related problems and ability to perform work with minimal supervision required.
2. Network Configuration: Familiar with router installation / configuration, hubs, LAN topologies in a campus environment using various network cabling. Internet/intranet knowledge desirable. Server setup and maintenance including hardware and software, gateways, switches & routers.
3. Hardware: Dell and HP servers and PC's. Familiar with laptop configuration and repair, PC and server maintenance and troubleshooting, upgrading hardware components for servers and desktop units, printer maintenance, and configuration of units for the network as needed.
4. Software: MS Office suite, Adobe Standard and Professional, and other miscellaneous software in support of the Norfolk Airport Authority.
5. Ability to establish and maintain effective working relationships with co-workers, Authority personnel, tenants (airlines, retailers, etc.), business partners and vendors of Authority, and the general public.
6. Must be self-directed with high level of personal initiative.
7. Excellent communication and interpersonal skills, both verbal and written.
8. Must have ability to work under emergency conditions and under difficult situations. Considerable initiative and good judgment are required to determine causes of failures of electronic equipment and affecting repairs, scheduling inspection of electronic equipment, and servicing equipment to keep them operating efficiently are essential.
9. Strong attention to detail.
10. Must have excellent organization and time management skills.
11. Ability to multitask efficiently and be results oriented.
12. Ability to maintain a high degree of confidentiality.
13. Ability to perform work with a positive attitude and in a professional manner at all times.

EDUCATION/TRAINING:

1. Bachelor's degree in information technology or a related field to the area of assignment.

EXPERIENCE:

1. Five years of technology experience supporting IT infrastructure including networks, security, and hardware; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

CERTIFICATIONS:

1. MCP, MCSE, CNA, CNE, A+ may be substituted for education or experience.

SPECIAL REQUIREMENTS:

1. Possess a valid driver's license and must meet NAA driving record requirements.
2. Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.
3. Ability to successfully complete a criminal background check and other pre-employment requirements.

EQUIPMENT OPERATION: Technology-based related equipment.

PHYSICAL & MENTAL DEMANDS: Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitations.

Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Performs bending, squatting, kneeling, sorting and reaching from ground level to six feet in height; climbing up and down stairs (when necessary); lift, carry, push and pull up to 50lbs; may be subject to sitting for long periods of time. Some work on 12-foot ladders.

WORKING CONDITIONS/HAZARDS: Normal office environment where there is no physical discomfort or exposure to hazards due to temperature, dust, noise, and the like.

DRIVING RECORD REQUIREMENTS: All drivers must be at least 21 years of age, licensed for at least 3 years, have the type of license required by their state for the vehicles operated and meet the following driving record standards.

• License is active and NOT suspended.

• Any employee or applicant who has been licensed in their state for less than 3 years must provide a copy of their previous driving record to Human Resources.

• An employee or applicant may have a North Carolina or Virginia driver's license as long as they reside in that state.

• An "unacceptable" DMV driving record includes the following violations during the most recent 3-year period:

• Committing a Felony with a Motor Vehicle
• DWI/DUI
• Drug Offense
• Eluding a Police Officer
• Foreign citizens with no historical driving record available to us
• Hit Run / Leaving the Scene of an accident
• Lending an Operator's License or Registration to Another
• Open Container Violation
• Passing a Stopped School Bus
• Racing or Speed Contest Violation
• Reckless Driving
• Speeding 25 mph, or more, above speed limit
• Suspended License History - Drivers who have had 3 or more license suspensions as a result of moving violations
• Temporary Operator's Permit
• Two or more at fault accident convictions
• Vehicle Manslaughter/Homicide
• Three or more moving violations within the past 12 months

Note: Texting or cell phone violations are considered moving violations because they increase the chance of being in an accident.